Louis Mejia
Studio City
Summary
Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication
Overview
13
13
years of professional experience
Work History
Senior Night Auditor
Mikado Hotel
01.2020 - Current
- Supervised night audit processes to ensure financial accuracy and compliance with hotel policies.
- Trained and mentored staff on operational procedures, enhancing team performance and service quality.
- Coordinated daily reporting of financial data, identifying discrepancies for timely resolution.
- Addressed any discrepancies in financial records swiftly to maintain accurate accounting practices within the hotel.
- Collaborated with management to implement new policies and procedures, boosting overall operational effectiveness.
- Monitored hotel security systems to ensure guest safety during night shifts.
Night Auditor
Mikado Hotel
02.2018 - 01.2020
- Conducted nightly financial audits to ensure accuracy of cash flow and transactions.
- Managed front desk operations, providing exceptional customer service during overnight shifts.
- Coordinated the resolution of guest issues, enhancing overall satisfaction and experience.
- Prepared detailed reports on daily revenue and occupancy for management review.
Front Desk Agent
Mikado Hotel
05.2015 - 02.2018
- Managed guest check-ins and check-outs, ensuring a smooth arrival and departure experience.
- Coordinated room assignments and maintained accurate reservation records for optimal occupancy.
- Resolved guest inquiries and complaints, enhancing overall satisfaction through effective communication.
- Trained new front desk staff on operational procedures and customer service standards.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Implemented streamlined check-in processes, reducing wait times during peak hours.
Barista
Starbucks
07.2012 - 10.2017
- Delivered exceptional customer service by efficiently managing beverage orders and addressing customer inquiries.
- Operated espresso machines and equipment to prepare high-quality drinks consistently.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
No Degree - Foreign Languages Education
Valley Community College, Valley Glenn, CA
Valley Village, CAHigh School Diploma -
Forest Park High School
Forest Park, GASkills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Night audit reports
- Generating reports
- Punctual and dependable
- Account balancing
- Staff training
- Customer service
- Recordkeeping
- Safety and security procedures
Accomplishments
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Cross-trained as a backup for both the night manager and concierge and easily transitioned to handle those duties when either individual was unavailable or out sick.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Full Professional
French
Professional Working
Timeline
Senior Night Auditor
Mikado Hotel
01.2020 - Current
Night Auditor
Mikado Hotel
02.2018 - 01.2020
Front Desk Agent
Mikado Hotel
05.2015 - 02.2018
Barista
Starbucks
07.2012 - 10.2017
No Degree - Foreign Languages Education
Valley Community College, Valley Glenn, CA
High School Diploma -
Forest Park High School