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Louis McMullan
IT Technician
Vancouver,Brithish Columbia
Summary
- Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
- Successful Digital Marketing Specialist skilled at planning, executing and optimizing online marketing strategies. Promotes products successfully through multiple digital strategies. Achieves consistent successes with excellent planning skills and proactive campaign tracking.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Digital Marketing Lead
Down Tents/ Keg Hire NI
DOWNPATRICK, Northern Ireland
06.2022 - Current
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
- Leveraged tracking data to segment target audiences, trigger campaigns and personalize content.
- Directed high-value marketing program with consistent adherence to deadlines and budget constraints.
IT Technician
NI Hospice
11.2021 - 08.2022
- Was responsible for installing, maintaining and repairing hardware & software components of the organization's computers
- This involved working from home and on site, using tools such as remote control accessing and helpdesk dashboards.
- Configured systems according to prescribed software and hardware frameworks.
Marketing Consultant
The Tiny House Community NI
05.2021 - 09.2021
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Directed marketing plans for 1+ clients, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.
Assistant manager
Wineflair
01.2018 - 01.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
MBA - Marketing
Ulster University
Belfast 04.2020 - 04.2021
BSc Honours - Computing Technologies
University of Ulster
Belfast 01.2016 - 01.2020
Skills
School Enrichment Peer mediation
Mobile Device Deployment
Help Desk Operations
Desktop Technical Support
Peripheral Repair
Customer engagement
Social media tools
Marketing strategies
Web analytics
Brand strategy
Software
Google ads
SQL
LINQ
WordPress
Visual Studio
Office
Google Analytics
SEO
GitLab
Notepad
Google ads
Timeline
Digital Marketing Lead
Down Tents/ Keg Hire NI
06.2022 - Current
IT Technician
NI Hospice
11.2021 - 08.2022
Marketing Consultant
The Tiny House Community NI
05.2021 - 09.2021
MBA - Marketing
Ulster University
04.2020 - 04.2021
Assistant manager
Wineflair
01.2018 - 01.2019
BSc Honours - Computing Technologies
University of Ulster
01.2016 - 01.2020