TAMBA NOUR EL HOUDA
Montreal,QC
Overview
6
6
years of professional experience
Work History
Supervisor
MODA FORT
01.2022 - 01.2023
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted routine inspections to check quality and compliance with established specifications.
- Greeted customers and helped with product questions, selections, and purchases.
- Coordinated merchandising displays, signage and sales enablement.
Beautician
ZineCLINIC
01.2020 - 01.2022
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
Receptionist
VFS Global France
01.2019 - 01.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Cashier
Restaurant
01.2017 - 01.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
Education
Bachelor of Science - Natural And Life Sciences
Ben Maissa Bashir High School
AlgeriaBachelor of Mining Engineering And Technology - Mining Engineering
National Higher School of Agronomy
AlgeriaMaster of Science - Geotech
National Higher School of Agronomy
AlgeriaSkills
- Strategic Planning
- Data Analytics
- Business Development
- Customer Service
- Customer Relations
- Active listening
- Multitasking
- Problem solving
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Supervisor
MODA FORT
01.2022 - 01.2023
Beautician
ZineCLINIC
01.2020 - 01.2022
Receptionist
VFS Global France
01.2019 - 01.2020
Cashier
Restaurant
01.2017 - 01.2019
Bachelor of Science - Natural And Life Sciences
Ben Maissa Bashir High School
Bachelor of Mining Engineering And Technology - Mining Engineering
National Higher School of Agronomy
Master of Science - Geotech
National Higher School of Agronomy