Louis Gross
Nelson,BC
Summary
Hospitality Expert with nearly a decade of experience, demonstrating exceptional customer service and adaptability in all situations. Known for attention to detail, strong interpersonal skills, creating guest satisfaction and team efficiency. Aspires to leverage extensive experience in hospitality to foster collaborative and welcoming environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Sage Tapas and Winebar
05.2025 - Current
Server
Kitchen Hand
Whitewater Ski Resort
01.2025 - 04.2025
Made Sandwiches, Pizza and prep work
Head Server
Hotel Rote Wand
12.2023 - 10.2024
Head server, Event set up, Staff training
Self Employed
Fulda, Germany
06.2022 - 11.2023
Event set up for large business exhibitions and festivals
Server
Hotel Rupertus
07.2020 - 05.2022
Server and Staff training
Apprenticeship
Hotel Erlebach
05.2017 - 06.2020
Server, Front Desk and Kitchen assistant
Education
High School Diploma -
Handelsschule Herrmann
Fulda, Germany 05.2012
Skills
Service Excellence
Guest Satisfaction
Interpersonal Skills
Team Work
Wine Expertise
Adaptability
Attention to Detail
Focus
Flow and Fun
Languages
English
Full Professional
German
Native or Bilingual
Certification
BC Serving it Right 2025
Junior Sommelier 2021
Timeline
Server
Sage Tapas and Winebar
05.2025 - Current
Kitchen Hand
Whitewater Ski Resort
01.2025 - 04.2025
Head Server
Hotel Rote Wand
12.2023 - 10.2024
Self Employed
Fulda, Germany
06.2022 - 11.2023
Server
Hotel Rupertus
07.2020 - 05.2022
Apprenticeship
Hotel Erlebach
05.2017 - 06.2020
High School Diploma -
Handelsschule Herrmann