LOUIS CESENA
Alameda,CA
Summary
Dynamic and motivated professional committed to acquiring comprehensive skills and knowledge to enhance understanding of business operations. Leverages opportunities for success while embracing new challenges and efficiently solving problems, regardless of deadlines. Proven leader with a strong track record in team collaboration, strategic planning, and effective problem-solving. Recognized for exceptional communication skills, adaptability, and reliability, with a focus on fostering a productive and positive work environment that meets evolving demands.
Overview
15
15
years of professional experience
Work History
Sergeant - Team Leader
U.S. Army
05.2017 - 12.2023
- Learned and utilized the fundamentals of teamwork, leadership, safety, and quality control
- Developed a strong work ethic and commitment to organization
- Provided training and mentoring to new personnel
- Handpicked to perform duties above assigned rank
- Motivated team to perform in stressful conditions and meet deadlines
- Prioritized workload and assignment duties, often with very short notice
- Mastered advanced soldiering skills such as teamwork, discipline, training, communication, and first aid
- Conducted monthly job performance, goal setting, and career development counseling
- Received instructions from management and delegated work responsibilities to employees
- Maintained accountability and serviceability of thousands of dollars worth of military weapons and sensitive equipment with no losses
- 11B - Infantryman
Bank Teller
Chase Bank
09.2014 - 04.2017
- Received and paid out money. Kept records of money and negotiable instruments involved in a financial institution's various transactions
- Quoted unit exchanged rates, following daily international rate sheets or computer displays
- Informed customers about foreign currency regulations and compute transaction fees for currency exchanges
- Compute financial fees, interested, and serviced charges
- Counted, verified, and posted armored car deposits
- Issued checks to bond owners in settlement of transactions
- Performed clerical tasks, such as typing, filing, and microfilmed photography
Member Service Representative
Golden 1 Credit Union
05.2013 - 08.2014
- Interviewed persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications
- Scheduled repairs for locks on safe-deposit boxes
- Duplicated records for distribution to branch offices
- Issued initial and replacement safe-deposit keys to customers, and admit customers to vaults
- Performed teller duties as required
- Performed foreign currency transactions and sold traveler's checks
- Collected and recorded customer deposits and fees and issued receipts, using computers
- Executed wire transfers of funds
Customer Service Representative (CSR)
Bank of the West
11.2008 - 04.2013
- Received and disbursed money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks
- Paid company bills by cashed, vouchers, or checks
- Kept periodic balanced sheets of amounts and numbers of transactions
- Compiled and maintained non-monetary reports and records
- Cashed checks for customers
- Posted charges against guests' or patients' accounts
- Weighed items sold by weight to determine prices
- Compute and recorded totals of transactions
- Calculated total payments received during a time period, and reconcile this with total sales
- Issued trading stamps and redeemed food stamps and coupons
Education
Basic Leader Course -
03.2020
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Oakland Military Institute
06.2008
Skills
- Analytical reasoning
- Providing undivided attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Understanding written sentences and paragraphs in work related documents
- Communicating effectively in writing as appropriate for the needs of the audience
- Talking to others to convey information effectively
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Understanding the implications of new information for both current and future problem-solving and decision-making
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Being aware of others' reactions and understanding why they react as they do
- Adjusting actions in relation to others' actions
- Teamwork and collaboration
Awards & Honors
Army Achievement Medal, National Defense Service Medal, Armed Forces Service Medal, Army Service Ribbon, Army and Air Force Presidential Unit Citation, Army Valorous Unit Award, Army Meritorious Unit Commendation
Timeline
Sergeant - Team Leader
U.S. Army
05.2017 - 12.2023
Bank Teller
Chase Bank
09.2014 - 04.2017
Member Service Representative
Golden 1 Credit Union
05.2013 - 08.2014
Customer Service Representative (CSR)
Bank of the West
11.2008 - 04.2013
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Oakland Military Institute