Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Gertner

Hamilton,ON

Summary

Professional sales expert with proven track record in automotive sales. Known for strong negotiation skills, customer relationship management, and in-depth product knowledge. Highly adaptable, goal-focused team player who consistently meets and exceeds sales targets. Reliable and flexible with strong emphasis on achieving results through collaboration and strategic planning.

Overview

7
7
years of professional experience

Work History

Retention Specialist

T-Mobile
03.2024 - 03.2025
  • Tailored retention initiatives to diverse customer segments, recognizing and addressing specific expectations and requirements.
  • Reduced churn significantly by identifying at-risk customers early and creating targeted retention campaigns.
  • Evaluated current customer retention strategies and recommended improvements.
  • Streamlined feedback collection process, enabling more efficient analysis and response to customer concerns.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Negotiated contract renewals, securing continued business partnerships with clients.

Sales Associate

Varsity Chrysler Dodge Jeep
01.2022 - 03.2024
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.

Roofing Contractor

Early Bird Roofing
04.2020 - 01.2022
  • Maximized crew efficiency through careful planning of manpower allocation based on project requirements and deadlines.
  • Ensured top-notch workmanship by leading a team of skilled professionals, providing necessary training and guidance.
  • Enhanced client trust by providing transparent progress updates throughout each phase of the project lifecycle.
  • Contributed to business growth with effective marketing strategies targeting new customers in untapped markets.
  • Boosted overall company reputation by consistently delivering high-quality roofing services that exceeded customer expectations.
  • Incorporated industry best practices into daily operations, staying ahead of competitors and maintaining a reputation for excellence.

Service Advisor

Budds' BMW
06.2018 - 04.2020
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.

Education

High School Diploma -

Sir Allan Macnab Secondary School
Hamilton, ON
06-2014

Skills

  • Customer relations
  • Documentation skills
  • Upselling and cross selling
  • Sales presentations
  • Strong negotiation
  • Cold calling
  • Building rapport
  • Client communication
  • Handling customer complaints
  • Strong work ethic

Languages

English
Native or Bilingual
Hungarian
Native or Bilingual

Timeline

Retention Specialist

T-Mobile
03.2024 - 03.2025

Sales Associate

Varsity Chrysler Dodge Jeep
01.2022 - 03.2024

Roofing Contractor

Early Bird Roofing
04.2020 - 01.2022

Service Advisor

Budds' BMW
06.2018 - 04.2020

High School Diploma -

Sir Allan Macnab Secondary School

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Michael Gertner