Louella Marie Imasa
Kelowna,British Columbia
Summary
Dynamic accounting professional with a proven track record at Andre's Electronic Experts, excelling in invoice processing and account reconciliation. Recognized for enhancing client satisfaction through exceptional service and efficient recordkeeping. Adept at streamlining processes, fostering teamwork, and delivering accurate month-end reports, ensuring financial integrity and operational excellence.
Overview
10
10
years of professional experience
Work History
Accounting Clerk
Andre's Electronic Experts
05.2024 - Current
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
Senior Client Service Representative
Canadian Imperial Bank of Commerce
09.2015 - 04.2024
- Cultivated strong relationships with clients through regular communication and attentive listening.
- Streamlined service processes for improved efficiency, leading to increased client retention rates.
- Identified upsell opportunities and recommended additional services tailored to individual client needs.
- Implemented feedback from clients to refine operational procedures, resulting in higher levels of satisfaction.
- Collaborated with team members to enhance overall service quality, sharing knowledge and best practices.
- Delivered consistent results under pressure by prioritizing tasks based on urgency and importance effectively managing workload.
- Enhanced customer satisfaction by promptly addressing and resolving client inquiries and concerns.
- Maintained detailed records of client interactions, allowing for personalized follow-ups and targeted communications.
Education
Bachelor of Science -
ERP College
Calgary, AB09-2025
Bachelor of Science - Management
Saint Louis University
Baguio City, Philippines03-1994
Skills
- Invoice processing
- Payment processing
- Clerical support
- Administrative support
- Bookkeeping
- Month-end reports
- Recordkeeping
- File maintenance
- Records management
- Invoicing and collections
- Account reconciliation
- Accounting software proficiency
- Bank reconciliation
- Bank statement reconciliation
- Accounts receivable management
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Accounting Clerk
Andre's Electronic Experts
05.2024 - Current
Senior Client Service Representative
Canadian Imperial Bank of Commerce
09.2015 - 04.2024
Bachelor of Science -
ERP College
Bachelor of Science - Management
Saint Louis University
Similar Profiles
Matt McConnellMatt McConnell
Assistant Manager/Interim Manager at Andre's Electronic ExpertsAssistant Manager/Interim Manager at Andre's Electronic Experts
John MercuriJohn Mercuri
Director Of SMB & Corporate Sales at Andre's TV Sales & Service Ltd.Director Of SMB & Corporate Sales at Andre's TV Sales & Service Ltd.
William CrowellWilliam Crowell
Manager at Andre's Auto Body & PaintManager at Andre's Auto Body & Paint
Lindsay GorgesLindsay Gorges
Breathwork Facilitator at Self-employeedBreathwork Facilitator at Self-employeed
Lincoln LloydLincoln Lloyd
Lawn Mower at A NeighborLawn Mower at A Neighbor