LOUBNA LAKHMIRI

Freelance

• Conducted mystery calls to five-star hotels, resorts, and spas worldwide to evaluate service quality, brand standards, and guest experience.
• Produced detailed evaluation reports to ensure consistency with luxury hospitality standards.

Freelance

• Transitioned from hospitality to entrepreneurship, teaching pottery in several studios across Toronto.

• Led the pre-opening phase of the lobby lounge and restaurant, including the selection of all F&B staff.
• Developed and wrote all LSOPs (Luxury Standard Operating Procedures) and operational standards to ensure exceptional service and consistency.
• Collaborated with local suppliers to curate premium beverage menus, enhancing guest experience.
• Developed comprehensive to-do lists and operational procedures, streamlining F&B department setup.

• Led training initiatives in the restaurant, focusing on staff development and operational efficiency.
• Restructured operational procedures and best practices to enhance guest satisfaction and service quality.
• Collaborated with management to implement strategies that improved overall dining experiences and staff performance.

• Created Masafina, a company specializing in pastry sheets in Morocco.

• Restaurant opening, gourmet burger, ranked 5 of 262 properties in Casablanca.
• Recruited, trained and managed team, both kitchen and service, of 15 staff members
• Supervising shifts and assisting with the day to day running
• Ongoing project for standardization of standards operation procedures

• Supervised shifts and daily operations of French and Moroccan/Lebanese restaurants, enhancing efficiency.
• Trained and managed 38 staff members, organizing work schedules for seamless operations.
• Created menus and analyzed operational costs, improving profitability.
• Implemented brand standards daily, ensuring consistent guest experience.
• Developed action plans to enhance guest satisfaction, achieving high rankings and Certificate of Excellence.

• Contributed to the successful launch of LE CAMELIA, ensuring high service standards and smooth operations.
• Trained and mentored commis, enhancing team efficiency and improving customer satisfaction.
• Implemented service protocols, leading to positive guest feedback and increased repeat visits.