Summary
Overview
Work History
Education
Languages
Timeline
Generic
LOUBNA LAKHMIRI

LOUBNA LAKHMIRI

Toronto,ON

Summary

Dynamic and passionate hospitality professional with expertise in maintaining high service standards, leading pre-opening efforts, and conducting comprehensive staff training. Demonstrated adaptability and an entrepreneurial spirit by successfully transitioning to pottery during the COVID-19 pandemic and running a thriving business. Excited to reenter the hospitality industry with renewed enthusiasm, a fresh perspective, and a strong entrepreneurial mindset.

Overview

16
16
years of professional experience

Work History

Freelance Luxury Brand Evaluator

CXG
01.2025 - Current
  • Conducted mystery shopper audits for high-end brands (Dior, Loro Piana, IWC, etc.) in Toronto.
  • Assessed client experience and identified areas for improvement.
  • Provided detailed reports on service quality, store ambiance, and brand compliance.

Founder

Something Clay
07.2020 - Current
  • Transitioned from hospitality to entrepreneurship, establishing a successful pottery business.
  • Teach pottery classes at multiple studios across the city.

Lobby Lounge & Restaurant Manager

The Ritz-Carlton
02.2019 - 06.2020
  • Led the pre-opening phase, developing and implementing Luxury Standard Operating Procedures (LSOPs) to uphold brand excellence.
  • Established and standardized operational workflows to ensure consistency in service and guest experience.
  • Created detailed training programs to align staff with Ritz-Carlton luxury service standards.
  • Designed and enforced brand-compliant service protocols, maintaining the highest levels of hospitality.

Task Force - F&B Trainer

Arabella Hotel, Golf & Spa
06.2019 - 08.2019
  • Assessed team performance, developing and implementing service protocols to enhance guest experience and operational efficiency.
  • Provided hands-on coaching in F&B operations and conducted comprehensive training programs to align staff with luxury hospitality standards.

Founder

Masafina S.A.R.L
11.2016 - 02.2019
  • Company Overview: Created Masafina, a company specializing in pastry sheets in Morocco.

Restaurant Manager

Blend
01.2015 - 12.2015
  • Led the opening of a gourmet burger restaurant in Casablanca.
  • Recruited, trained, and managed both kitchen and service teams while overseeing daily operations and shift supervision.

Assistant Manager Restaurants

Sofitel
08.2012 - 11.2014
  • Supervised daily operations, ensuring service excellence and efficiency.
  • Trained and managed staff to maintain luxury hospitality standards.

Chef de Rang

Mandarin Oriental
05.2011 - 05.2012
  • Part of the opening team at Thierry Marx's restaurant "Le Camélia", maintaining Michelin-level service standards.

Finance Trainee

Cheval Blanc St-barth Isle De France
05.2010 - 09.2010

F&B Trainee

Steigenberger Wiltcher's
06.2009 - 09.2009

Education

Bachelor's Degree - International Hospitality Management

Institute Paul Bocuse
Lyon, France
01.2011

Certificate - Oenology

Suze La Rousse
Suze-la-Rousse, France
01.2011

High School Diploma -

Lyautey
Casablanca, Morocco
01.2008

Languages

Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Spanish
Elementary

Timeline

Freelance Luxury Brand Evaluator

CXG
01.2025 - Current

Founder

Something Clay
07.2020 - Current

Task Force - F&B Trainer

Arabella Hotel, Golf & Spa
06.2019 - 08.2019

Lobby Lounge & Restaurant Manager

The Ritz-Carlton
02.2019 - 06.2020

Founder

Masafina S.A.R.L
11.2016 - 02.2019

Restaurant Manager

Blend
01.2015 - 12.2015

Assistant Manager Restaurants

Sofitel
08.2012 - 11.2014

Chef de Rang

Mandarin Oriental
05.2011 - 05.2012

Finance Trainee

Cheval Blanc St-barth Isle De France
05.2010 - 09.2010

F&B Trainee

Steigenberger Wiltcher's
06.2009 - 09.2009

Bachelor's Degree - International Hospitality Management

Institute Paul Bocuse

Certificate - Oenology

Suze La Rousse

High School Diploma -

Lyautey

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