Loubna Bakri
Grande Prairie,Canada
Summary
Detail-oriented and reliable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Committed to contributing to team success through a proactive approach and a willingness to embrace additional responsibilities. Strong organizational skills and adaptability ensure seamless execution of tasks in fast-paced environments. Eager to leverage these strengths to drive results and support overall team objectives.
Overview
11
11
years of professional experience
Work History
HR Assistant
Roska DBO
02.2025 - 08.2025
- Dealing with the Monthly HR update
- reviewing all the applications and updates on CATS all the necessary information in candidate's profiles
- assisting with Recruitment and Onboarding:
- Assisting with the end-to-end hiring process, including screening resumes, and coordinating interviews.
- Managing new hire onboarding, including preparation of offer letters, conducting orientations, and ensuring all required paperwork.
- Employee Record Management:
- Maintaining, updating, and auditing both physical and electronic employee files and databases (e.g., in HRIS systems).
- Ensuring the accuracy of data related to employee personal information, job classifications, and performance records.
- Benefits Administration
- Answering initial employee inquiries regarding company benefits, payroll, and policies.
- Employee Relations and Support:
- Acting as a liaison between the HR department and employees, addressing questions, grievances, and complaints professionally.
Front Office Supervisor
Delta by Marriott GP Air-Port
11.2022 - 02.2025
- Staff Supervision & Training: Lead, motivate, train, and evaluate front desk agents; manage shift schedules; ensure adherence to company standards.
- Guest Services: Oversee check-in/out, reservations, and guest requests; resolve complex issues and complaints professionally.
- Operational Oversight: Monitor daily front desk activities, manage room inventory, and ensure smooth workflows.
- Inter-Departmental Coordination: Liaise with housekeeping, maintenance, and other departments for seamless guest experience.
- Financial & Administrative Duties: Handle billing, payments, cash handling, and maintain accurate records.
- Policy & Procedure Adherence: Ensure staff follow all hotel policies, safety protocols, and operational procedures.
Night Clerk Supervisor
Athabasca Valley Inn & Suites
08.2020 - 10.2022
- Co-ordinate, assign and review work
- Assist clients/guests with special needs
- Requisition materials and supplies
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
Reservations Agent
Fraser Suites
05.2015 - 02.2020
- Handles the requests from guests, companies and travel agents via phone and other platforms.
- Ensure booking information are input accurately into the reservation system, and maintain and update room availability on online booking platforms.
- Answer to the phone calls and emails inquiries.
Client Relation Executive
Fraser Suites
05.2014 - 05.2015
- Assigned the tasks of handling front desk and ensured cleanliness of the area
- Answer to all phone calls and guest inquires through email.
- Prepare invoices for our guest handling the cashier and cash float.
- Handled the responsibilities of ensuring that all the queries and complaints of customer are promptly attended
- Performed the tasks of reporting to the Center Head in case of critical problems
- Assigned the responsibilities of handling outbound and inbound calls
- Handled the tasks of tracking and dispatching courier
- Prepared reports of the daily activities of the organization when required.
Education
High school diploma or GED -
Heritage college
Calgary, AB02.2025
Hospitality &Tourime (AEC / DEP or Skilled Trade Certificate) - Tanger
ITHT Tanger
07.2011
Hospitality & Tourism (AEC / DEP or Skilled Trade Certificate) - Assilah
CQPHIT
07.2009
Skills
- Human resources management
- Strong organizational abilities
- Bilingual
- Skilled in Microsoft Office tools
- Communication skills
- Supervising Experience
- Customer service
Languages
English - Fluent
French - Fluent
Timeline
HR Assistant
Roska DBO
02.2025 - 08.2025
Front Office Supervisor
Delta by Marriott GP Air-Port
11.2022 - 02.2025
Night Clerk Supervisor
Athabasca Valley Inn & Suites
08.2020 - 10.2022
Reservations Agent
Fraser Suites
05.2015 - 02.2020
Client Relation Executive
Fraser Suites
05.2014 - 05.2015
Hospitality &Tourime (AEC / DEP or Skilled Trade Certificate) - Tanger
ITHT Tanger
Hospitality & Tourism (AEC / DEP or Skilled Trade Certificate) - Assilah
CQPHIT
High school diploma or GED -
Heritage college
Personal Details
- Highest Level of Education: DCS / DEC
- Total years of experience: 15