Loubna Bakri
Grande Prairie,Canada
Summary
Detail-oriented and reliable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Committed to contributing to team success through a proactive approach and a willingness to embrace additional responsibilities. Strong organizational skills and adaptability ensure seamless execution of tasks in fast-paced environments. Eager to leverage these strengths to drive results and support overall team objectives.
Overview
11
11
years of professional experience
Work History
HR Assistant
Roska DBO
Grande Prairie, AB
02.2025 - 08.2025
- Dealing with the Monthly HR update
- reviewing all the applications and updates on CATS all the necessary information in candidate's profiles
- assisting with Recruitment and Onboarding:
- Assisting with the end-to-end hiring process, including screening resumes, and coordinating interviews.
- Managing new hire onboarding, including preparation of offer letters, conducting orientations, and ensuring all required paperwork.
- Employee Record Management:
- Maintaining, updating, and auditing both physical and electronic employee files and databases (e.g., in HRIS systems).
- Ensuring the accuracy of data related to employee personal information, job classifications, and performance records.
- Benefits Administration
- Answering initial employee inquiries regarding company benefits, payroll, and policies.
- Employee Relations and Support:
- Acting as a liaison between the HR department and employees, addressing questions, grievances, and complaints professionally.
Front Office Supervisor
Delta by Marriott GP Air-Port
Grande Prairie, AB
11.2022 - 02.2025
- Staff Supervision & Training: Lead, motivate, train, and evaluate front desk agents; manage shift schedules; ensure adherence to company standards.
- Guest Services: Oversee check-in/out, reservations, and guest requests; resolve complex issues and complaints professionally.
- Operational Oversight: Monitor daily front desk activities, manage room inventory, and ensure smooth workflows.
- Inter-Departmental Coordination: Liaise with housekeeping, maintenance, and other departments for seamless guest experience.
- Financial & Administrative Duties: Handle billing, payments, cash handling, and maintain accurate records.
- Policy & Procedure Adherence: Ensure staff follow all hotel policies, safety protocols, and operational procedures.
Night Clerk Supervisor
Athabasca Valley Inn & Suites
Hinton, AB
08.2020 - 10.2022
- Co-ordinate, assign and review work
- Assist clients/guests with special needs
- Requisition materials and supplies
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
Reservations Agent
Fraser Suites
Doha, Qatar
05.2015 - 02.2020
- Handles the requests from guests, companies and travel agents via phone and other platforms.
- Ensure booking information are input accurately into the reservation system, and maintain and update room availability on online booking platforms.
- Answer to the phone calls and emails inquiries.
Client Relation Executive
Fraser Suites
Doha, Qatar
05.2014 - 05.2015
- Assigned the tasks of handling front desk and ensured cleanliness of the area
- Answer to all phone calls and guest inquires through email.
- Prepare invoices for our guest handling the cashier and cash float.
- Handled the responsibilities of ensuring that all the queries and complaints of customer are promptly attended
- Performed the tasks of reporting to the Center Head in case of critical problems
- Assigned the responsibilities of handling outbound and inbound calls
- Handled the tasks of tracking and dispatching courier
- Prepared reports of the daily activities of the organization when required.
Education
High school diploma or GED -
Heritage college
Calgary, AB02.2025
Hospitality &Tourime (AEC / DEP or Skilled Trade Certificate) - Tanger
ITHT Tanger
07.2011
Hospitality & Tourism (AEC / DEP or Skilled Trade Certificate) - Assilah
CQPHIT
07.2009
Skills
- Human resources management
- Strong organizational abilities
- Bilingual
- Skilled in Microsoft Office tools
- Communication skills
- Supervising Experience
- Customer service
Languages
English - Fluent
French - Fluent
Timeline
HR Assistant
Roska DBO
02.2025 - 08.2025
Front Office Supervisor
Delta by Marriott GP Air-Port
11.2022 - 02.2025
Night Clerk Supervisor
Athabasca Valley Inn & Suites
08.2020 - 10.2022
Reservations Agent
Fraser Suites
05.2015 - 02.2020
Client Relation Executive
Fraser Suites
05.2014 - 05.2015
Hospitality &Tourime (AEC / DEP or Skilled Trade Certificate) - Tanger
ITHT Tanger
Hospitality & Tourism (AEC / DEP or Skilled Trade Certificate) - Assilah
CQPHIT
High school diploma or GED -
Heritage college
Personal Details
- Highest Level of Education: DCS / DEC
- Total years of experience: 15