Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Loubna ABOU EL FADL

Ottawa,ON

Summary

A results oriented Functional Consultant with experience in ERP and CRM systems, business process optimization, digital transformation and end user training. Has experience in Salesforce, and Divalto. Experienced in identifying and understanding business needs, evaluating and recommending technology solutions, and providing tailored training to ensure efficient system usage. Able to work between the technical and business teams, contributing strategic insights to improve the effectiveness of operations. French and English are both my languages, I hold high accuracy and consistency in work and always try to achieve customer satisfaction through learning industry trends and call center processes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Cowan Insurance
09.2023 - Current
  • Handling customer inquiries related to insurance policies, billing, and claims
  • Providing policy information and assisting clients with policy modifications
  • Ensuring excellent customer service and resolving issues efficiently
  • Maintaining accurate records and documenting customer interactions

Informations systems consultant

Pegase Expert
06.2019 - 07.2023
  • Assisted in gathering and analyzing client requirements, translating them into functional specifications
  • Collaborated with development teams to configure and customize software solutions according to client needs
  • Conducted user acceptance testing, ensuring software functionality aligned with client expectations
  • Provided end-user training and support, addressing queries and resolving issues to ensure smooth system adoption
  • Assisted in the preparation of project documentation, including requirements specifications, user manuals, and training materials
  • Actively participated in team meetings and brainstorming sessions, contributing insights and ideas for process improvement
  • Conducting training sessions and providing support to users on various modules such as logistics, payments, and resource management
  • Assisting users in resolving issues related to business processes, such as purchasing, sales, and inventory
  • On-site assistance during the ERP implementation phase
  • Developing training manuals

Information Systems Intern

Pegase Expert
11.2018 - 05.2019

Intern as an Oracle Consultant

Rahma Consulting
03.2018 - 09.2018
  • Assisted consultants in gathering business requirements and system configuration translation
  • System testing, troubleshooting, and support of Oracle applications
  • Developed Functional documentation and training materials with the senior consultant's assistance
  • Training end users to easily adopt Oracle solutions

Education

Master of Science : Specialized Master's Degree - Information Systems

ENCG
Settat
01.2018

Bachelor of Science: Bachelor's Degree - Science And Technology

FST
Mohammedia
06.2011

High School Diploma -

Salah Eddine Elayoubi
Casablanca
06.2006

Skills

  • ERP processes: procurement, sales, and inventory management
  • Basic SQL queries
  • MS Excel
  • MS Word
  • MS PowerPoint
  • MS Outlook
  • Problem-solving
  • Multitasking
  • Teamwork
  • Customer service

Certification

  • Salesforce Administrator Microcredential, Seneca college, In Progress
  • Certified Scrum Master (CSM), In Progress

Timeline

Customer Service Representative

Cowan Insurance
09.2023 - Current

Informations systems consultant

Pegase Expert
06.2019 - 07.2023

Information Systems Intern

Pegase Expert
11.2018 - 05.2019

Intern as an Oracle Consultant

Rahma Consulting
03.2018 - 09.2018

Master of Science : Specialized Master's Degree - Information Systems

ENCG

Bachelor of Science: Bachelor's Degree - Science And Technology

FST

High School Diploma -

Salah Eddine Elayoubi

Similar Profiles

CREATE PROFILE
Loubna ABOU EL FADL