Louay Yassin
Ottawa,Canada
Summary
Caring and dedicated Outreach Worker with a proven track record of assisting individuals from underserved and marginalized communities. Skilled in establishing trust, providing support to those facing various challenges, and effectively connecting them with vital resources and services. Fluent in English, French, and Arabic, facilitating seamless communication with diverse populations.actively listens to individuals' needs, and collaborates with community organizations to advocate for fairness and inclusivity. Driven by a deep passion for helping others, promoting social justice, and ensuring equitable access to essential support services.
Overview
17
17
years of professional experience
Work History
Bilingual Receptionist
OPH/Sexual Health Clinic and Harm Reduction.
03.2019 - Current
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
- 'Managed Sexy Smart program, ensuring smooth operations by overseeing order processing, inventory restocking across departments, and maintaining accurate records to support community outreach efforts.
- Provided non-judgmental support and education to diverse individuals, ensuring access to essential resources and information.
- Assisted individuals in navigating services by providing referrals and accurate information tailored to their needs.
- Handled cash and credit transactions with attention to detail, ensuring financial accuracy in community-based programs.
- Conducted payment reconciliations and generated reports to support program funding and resource allocation.
- Engaged with clients and community members by actively listening to their concerns and providing timely solutions.
- Streamlined front desk operations, improving accessibility to services for walk-in clients, phone inquiries, and emails.
- Maintained a welcoming and inclusive environment, ensuring visitors felt comfortable accessing services and information.
- Improved appointment scheduling to reduce wait times and enhance client satisfaction with outreach services.
- Provided administrative support, managing correspondence, documentation, and inventory to ensure efficient program operations.
- Multitasked effectively in a fast-paced environment, balancing client interactions, administrative duties, and community engagement efforts.
- Fostered clear communication between staff, volunteers, and community partners by distributing memos and updates efficiently.
- Managed front desk operations, greeting visitors and directing them to appropriate departments.
Academic Advisor
Saudi Arabia Cultural Bureau in Ottawa
06.2008 - 03.2019
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Organized workshops and seminars to further enhance student skills and knowledge in relevant areas.
- Consulted with students to advise on topic selection, appropriateness and academic value.
- Provided ongoing support for students experiencing academic difficulties, resulting in improved performance.
- Assisted students in selecting courses to align with interests and abilities.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Analyzed student academic records to assess educational and career goals.
- Collaborated with parents and teachers to help students reach potential.
- Educated students on college admissions process and scholarship requirements.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records
- Streamlined the invoicing process for increased efficiency, resulting in timely payments from clients
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions
- Assisted with budget preparation and financial forecasting for more accurate planning and decision-making
- Managed approximately 45 incoming calls email and faxes per day from customers
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
Education
High Diploma in Accounting And Administration - Accounting And Administration
Shadd Health & Business Centre
Montreal12-2000
Bachelor of Science - Educational Psychology
Syrian University
Syria06-1990
Skills
- Case management & client support
- Community outreach & engagement
- Resource navigation & referrals
- Crisis intervention & conflict resolution
- Report writing & documentation
- Knowledge of social services & community programs
- Health promotion & education
- Active listening & empathy
- Relationship-building & trust development
- Non-judgmental & inclusive approach
- Problem-solving & critical thinking
- Teamwork & collaboration
- Multilingual communication (English, French, Arabic)
Timeline
Bilingual Receptionist
OPH/Sexual Health Clinic and Harm Reduction.
03.2019 - Current
Academic Advisor
Saudi Arabia Cultural Bureau in Ottawa
06.2008 - 03.2019
High Diploma in Accounting And Administration - Accounting And Administration
Shadd Health & Business Centre
Bachelor of Science - Educational Psychology
Syrian University
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