Louay makhlouf
Rancho Cucamonga
Summary
Results-oriented professional with expertise in customer service, operations management, and technology. Experienced in problem resolution, inventory management, and staff training to enhance customer satisfaction and operational efficiency. Strong ability to manage projects and collaborate with teams while continuously learning and adapting to industry trends.
Overview
23
23
years of professional experience
Work History
PROVIDER
In Home Supportive Services
Rancho Cucamonga
01.2023 - Current
- Educated patients about health management and medication usage effectively.
- Responded quickly and effectively in emergency situations utilizing advanced life saving skills.
- Prepared nutritious snacks and meals in accordance with dietary guidelines and health standards, promoting patient well-being.
- Executed daily duties with precision and attention to detail.
- Ensured cleanliness and organization of interior and exterior spaces, contributing to a safe and welcoming environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Manager
Phone Repair Center
Ontario
01.2018 - 01.2023
- Repaired various smartphone models efficiently and effectively.
- Replaced defective components such as batteries, screens, cameras, speakers.
- Diagnosed phone issues using specialized tools and software.
- Assisted customers with warranty claims and service inquiries.
- Maintained inventory of parts and supplies for repairs.
- Cleaned and tested parts before assembling them into complete units.
Manager
SONIS H & S INC
Rancho Cucamonga
01.2011 - 01.2017
- Managed and trained cashiers on proper cash handling procedures.
- Managed cashier schedules to maintain optimal staffing levels during peak hours.
- Supervised daily cashier operations and ensured accurate cash handling.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Resolved customer inquiries and complaints in a professional manner.
- Assisted in inventory management by monitoring stock levels at the register area.
Owner
LOUAY MOBIL SERVICES
SYRIA
01.2004 - 2010
- Managed daily operations and customer service for mobile service requests.
- Coordinated scheduling and logistics for technician assignments and service calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted customers in selecting products based on their needs and preferences.
- Maintained a clean and organized sales floor to enhance customer experience.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
MAHFOUZ SCHOOL
SYRIA01-1990
Skills
- Clinical assessment
- Patient care coordination
- Emergency response
- Patient education
- Cultural competence
- Computer skills
- Attention to detail
- Problem solving
- Problem resolution
- Team collaboration
- Staff training
- Customer service
Languages
English
Professional
Arabic
Professional
Timeline
PROVIDER
In Home Supportive Services
01.2023 - Current
Manager
Phone Repair Center
01.2018 - 01.2023
Manager
SONIS H & S INC
01.2011 - 01.2017
Owner
LOUAY MOBIL SERVICES
01.2004 - 2010
High School Diploma -
MAHFOUZ SCHOOL