Lou Gregorio
TRADER JOE'S
Burbank
1
Certification
5
years of professional experience
Healthcare-focused professional with an OTA background and experience in customer service, documentation, and administrative tasks. Detail-oriented, organized, and skilled in communication, accuracy, and following procedures.
Work History
Crew Member
1 Year- Delivered personable and accurate customer service in fast-paced environment, balancing multiple priorities to enhance customer satisfaction.
- Executed established procedures with precision while fulfilling daily operational responsibilities to ensure smooth operations.
- Facilitated effective communication with customers and team members to resolve inquiries and streamline operations.
OTA Student
2 Months- Documented patient progress, treatment outcomes, and recommendations in an organized manner to support accurate communication within the healthcare team.
- Collaborated with an interdisciplinary healthcare team to support patient care and meaningful engagement.
- Gained hands-on experience with subacute patients, including patients with tracheostomies and gastrostomy tubes, while following appropriate care, mobility, and positioning practices.
OTA Student
1 Month- Conducted detailed patient assessments including range-of-motion measurements, grip-strength testing, and functional evaluations to inform treatment planning.
- Educated patients on home exercise programs, self-care techniques, and strategies to prevent re-injury.
- Maintained accurate and organized patient records and documented progress and outcomes according to clinic protocols.
Medical Assistant
1 Year- Prepared and reviewed patient charts and supported patient engagement during clinical visits.
- Performed visual acuity testing using clinical instruments and supported diagnostic testing and preventive care processes.
- Educated clients on company systems and established procedures for obtaining services.
Customer Representative
1 Year 6 Months- Assisted customers by phone, chat, and email, providing accurate information and guidance on company systems and services.
- Educated customers on established processes and helped them navigate company systems to obtain desired services.
- Handled daily customer calls while maintaining high-quality, personable service.
Education
Associate in Applied Science - Occupational Therapy
- Dean's List
- SOTA Member
- GPA: 3.9 GPA
Certified Clinical Medical Assistant
Skills
Healthcare Documentation
Quality & Accuracy
Written & Verbal Communication
Time Management
Customer Service
HIPAA Trained
Computer Literacy
Problem Solving
Multitasking
Teamwork and collaboration
Certification
HIPAA and OSHA Trained
BLS/CPR Certified — American Heart Association
Timeline
Crew Member
TRADER JOE'S
05.2024 - 05.2025Read More
OTA Student
STUDIO CITY REHABILITATION
08.2023 - 10.2023Read More
OTA Student
MANALE PHYSICAL & OCCUPATIONAL THERAPY
07.2023 - 08.2023Read More
Medical Assistant
PEARLE VISION
05.2021 - 05.2022Read More
Customer Representative
AIRBNB
11.2019 - 05.2021Read More
San Francisco State University
Certified Clinical Medical Assistant
Read More
CBD College
Associate in Applied Science from Occupational Therapy
Read More