Summary
Overview
Work History
Education
Skills
Timeline
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Lottoya Mantock

Toronto,Canada

Summary

Dedicated Dispatcher with over 10 years of experience in managing emergency and non-emergency communications. Expert at prioritizing and dispatching calls efficiently, maintaining calm under pressure, and delivering clear instructions. Committed to exceptional customer service and operational efficiency through continuous training and advanced technology use.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

10
10
years of professional experience

Work History

Lead Dispatcher

Firetronics2000 Inc
10.2018 - Current
  • Utilize Global Positioning System for monitoring clients Medic Alert and panic devices
  • Dispatch after hours maintenance for residential tenants’ emergency and non-emergency service calls, such as no water/heat, elevator entrapment, lost keys and etc…
  • Trained new hires on company specific policies, procedures and company guidelines
  • Provided consistent customer service experience to each calls made or received by maintaining the highest degree of courtesy, confidentially and professionalism
  • Test and troubleshoot alarm for monthly inspections also complete dispatch logs and incident reports into a relevant system for future references

Video Dispatcher

Api Alarm
11.2014 - 01.2019
  • Dispatched emergency calls personnel such as police, fire and medical for residential and commercial properties, as well as searched client’s information in real time while on phone with client or emergency departments to find solutions to any issues
  • Monitor live CCTV camera
  • Trained new hires on company specific policies, procedures and company guidelines
  • Provided consistent customer service experience to each calls made or received by maintaining the highest degree of courtesy, confidentially and professionalism

Education

Medical Administration Diploma -

Bryan College
Toronto, ON

Emergency Telecommunications Certificate -

Seneca College
King City, ON

Skills

  • Time Management
  • Microsoft Office Suite
  • Computer Aided Dispatch
  • Communication skills
  • Accuro
  • Medical Terminology

Timeline

Lead Dispatcher

Firetronics2000 Inc
10.2018 - Current

Video Dispatcher

Api Alarm
11.2014 - 01.2019

Emergency Telecommunications Certificate -

Seneca College

Medical Administration Diploma -

Bryan College

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Lottoya Mantock