Lotfi Chikh
Montreal,QC
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information i am Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. With more than 25 years of experience delivering customized solutions to boost business operations, i am a reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs i am adept at analyzing data to identify trends and developing strategies to improve efficiency. i seek to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Analyst-Accountant/logistics. Dep
Metro Inc (head office)
Montréal, canada
01.2021 - Current
- Prepares and follow up on management reports (weekly, periodical and quarterly)
- Checks the consistency of accounting documents and produced reports; Prepares and enters periodic journal entries
- Analyzes the various General Ledger accounts (Balance Sheet & Results)
- Manage supplier changes & balance transfers; Analysis of accounts receivable balances and analysis of customer rebates.
- Validated results and performed quality assurance to assess accuracy of data.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Analyst-Versatile/Finance.Dep
Metro Inc (head office)
Montreal, canada
06.2013 - 01.2021
- Perform the analysis and validation of supplier’s contracts and promotional agreements
- Create and maintain a periodic work and analysis file for all promotions
- Prepare files of potential supplier claims and submit to review and approval
- Perform supplier file matching and explain errors (management of communications via MetroNet and the QSB Quality Supplier Billing mailbox)
- Raise issues and provide solutions in divisions to improve efficiency;
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Validated results and performed quality assurance to assess accuracy of data.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Production Supervisor
The Inewa Bakery
03.2010 - 05.2013
- Managed internal operational standards and productivity targets.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Established clear priorities and production quality standards.
- Communicates relevant information and quantities produced to subordinate departments
- Analyzes areas for improvement and implements corrective measures in collaboration with key stakeholders
- Prepares daily production reports for accounting department
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Achieved on-time shipments goal by empowering employees to continued success.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Reviewed customer feedback and developed strategies to improve product quality.
- Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
Call Center Supervisor
Bell Mobility
Montreal, canada
06.2006 - 02.2010
- Take escalated calls and solve customer issues; Assists low-performing employees in achieving their performance goals; Proposes promotional offers to customers to build loyalty; Applies procedures updates and tracks improvements.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
Owner
La Provence restaurant
Dubai/ UAE
01.2004 - 01.2006
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Manager
Zyara restaurant
Dubai/ UAE
01.1999 - 01.2004
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Master's Degree - Operations Management
HEC/Université De Montréal
Canada01.2020
SAS Certification in BI (Data Analysis) 2nd cycle -
HEC/Université De Montréal
Canada06.2016
Bachelor's degree in Management – Finance -
HEC/Université De Montréal
Canada10.2012
Certificate in Organizational Process Management -
HEC Montréal
Canada06.2012
Certificate in Business Management -
HEC Montréal
Canada06.2011
Certificate in Financial Management -
HEC Montréal
Canada06.2010
Senior technician of Marketing -
National Professional Institute, Annaba
Algeria10.1997
Skills
- Financial analysis of different types of projects
- Participated in change management, continuous improvement and organizational expansion projects
- Analysis of different types of accounting data and reports
- Data analysis for business needs (survival analysis, factor analysis, segmentation, etc) and design of forecasting models (regressive models and machine learning)
- Design of warehouses for receiving, storing and shipping goods, as well as order picking
- Supervises tasks and manages production resources
- SAS
- R Studio: modeling and forecasting (quantitative and qualitative methods)
- SQL (query execution)
- Arena: for simulation of operations (sequences and execution time)
- SAP software
- Microsoft package (Word, Excel, Power Point, and Access)
- Data Processing
- Continuous Improvement
- Analytical Thinking
- Strategic Planning
- Forecasting Ability
- Financial Accountability
- Process Improvements
- Trend Analysis
- Business Operations Analysis
- Preliminary Conclusions and Recommendations
- Financial Management
Languages
- French
- English
- Arabic
Projects
Analysis of the consumption habits of loyalty program user (Air miles) in order to better categorize consumers and design appropriate marketing solutions.
Entire design of a functional warehouse with the necessary resources to ensure the activities of picking, receiving and shipping.
Monitoring operations of continuous improvement process PDCA cycle using COCUSES in a hospital. (CISSS de Laurentides).
Financial analysis of investment projects using past net worth and internal rate of return.
Create libraries and build schemas to perform SQL queries and use SSIS to build ETL for a specific need.
Ergonomic analysis of a website for gastronomic promotion in Montreal.
Subject of the master's thesis:
"Demand prediction and resource optimization for an Ambulance Management System"
Forecasting demand for a county in the United States using four models (regression and machine learning) and R tool.
Segmentation of demand sectors through geolocation and division of sectors so that ambulances can move in a specific time and space.
Determination of likely ambulance needs by sector and time of day.
Optimization of resources with the model (set-covering) by positioning ambulances in locations that can cover several sectors at the same time.
Simulation of models under several scenarios and comparison of results to ensure model performance
Languages
French
Full Professional
Arabic
Native/ Bilingual
English
Professional
Affiliations
- Having had a diverse academic background, and a professional career in different fields of activity, these acquisitions allowed me to enrich my knowledge and excel in the field of management and analysis. I am always ready to learn new processes and take on new challenges in order to get the most out of a business model.
Accomplishments
I had the idea of
innovating the organic bread production process for an organization by automation of the process and the increase of turnover Participated in the establishment and launch of a new restaurant and contributed to the expansion of activities.
innovating the organic bread production process for an organization by automation of the process and the increase of turnover Participated in the establishment and launch of a new restaurant and contributed to the expansion of activities.
Best analyzes and recommendations for a loyalty points program carried out during an academic project.
Timeline
Analyst-Accountant/logistics. Dep
Metro Inc (head office)
01.2021 - Current
Analyst-Versatile/Finance.Dep
Metro Inc (head office)
06.2013 - 01.2021
Production Supervisor
The Inewa Bakery
03.2010 - 05.2013
Call Center Supervisor
Bell Mobility
06.2006 - 02.2010
Owner
La Provence restaurant
01.2004 - 01.2006
Manager
Zyara restaurant
01.1999 - 01.2004
Master's Degree - Operations Management
HEC/Université De Montréal
SAS Certification in BI (Data Analysis) 2nd cycle -
HEC/Université De Montréal
Bachelor's degree in Management – Finance -
HEC/Université De Montréal
Certificate in Organizational Process Management -
HEC Montréal
Certificate in Business Management -
HEC Montréal
Certificate in Financial Management -
HEC Montréal
Senior technician of Marketing -
National Professional Institute, Annaba
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