Lotaya Jackson
Fort Lauderdale,FL
Summary
Industrious Collections Specialist eager to leverage 18 years of professional experience to new role. Excellent communicator and closer with solid record of success and strong knowledge in collection and customer service.
Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing 18 years of experience and driven mentality.
Versatile collections professional focused on learning new strategies and scripts quickly to maximize performance. Seeking to apply 18 years' experience in call center to Collections Specialist position.
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.
Overview
14
14
years of professional experience
Work History
Collections Specialist
Credito real usa
Fort Lauderdale, FL
05.2010 - 01.2024
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Prepared documents such as summonses, complaints, writs of execution or garnishments for filing in court or with government agencies.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Located and monitored overdue accounts using billing system to begin collections process.
- Reviewed accounts to determine payment plan compliance.
- Marketed delinquent mortgage notes to investors, negotiating to achieve highest bids for notes and short sales.
- Negotiated credit extensions and waivers when necessary.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Received payments and posted amounts to customer accounts.
Courier Specimen
Lab Logistics
Fort Lauderdale, FL
01.2019 - 03.2020
- Picked up medical specimens from local care providers for delivery to laboratory.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Ensured all packages were properly labeled and sealed.
- Scanned inbound and outbound packages to sort for destination.
Education
Associate of Science -
Broward Community College
Fort Lauderdale, FLSkills
- Account Reconciliation
- Outbound Calling
- Account Review
- Business Correspondence Writing
- Relationship Building
- Payment Acceptance
- Credit and Collections
- New Hire Training
- Following Conversation Scripts
- Call Center Background
- Team Oversight
- Collections
- Finance
- Familiar With Locating Individuals
Timeline
Courier Specimen
Lab Logistics
01.2019 - 03.2020
Collections Specialist
Credito real usa
05.2010 - 01.2024
Associate of Science -
Broward Community College
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