Lotanna Obiorah

Experienced IT Services & Computer Technician with over 5 years of technical expertise, including 2 years focused on applied network security. Skilled in providing L2-L3 escalation support, excelling at troubleshooting and resolving hardware and software issues across a wide range of electronic devices, gadgets, and branded products. Holds 2 Salesforce certifications as an Administrator and App-Builder. A progressive Salesforce developer with a strong command of the platform, leveraging expertise in Apex programming, Flows, Sites, Automations, Validations, and Service Cloud features to enhance service processes and deliver effective platform solutions.

• Information Technology Infrastructure Library ITIL Certified
• Salesforce Certified Administrator
• Salesforce Certified App Builder
• Cisco Certified Internet Expert, CCIE (Written)
• Dell EMC Service Basics 2017
• Dell 1000 & 2000 Client 2019
• Check Point Certified Security Administrator R80 CCSA
• Computer systems technician Diploma
• Wireless Networking Postgraduate Certificate
• Cisco Certified Network Associate CCNA
• Cisco Certified Network Associate CCNA – Security
• Cisco Certified Network Professional CCNP – Routing and Switching

Salesforce Administrator at Blackforce, Winnipeg, 01/2022 - 12/2022 

• Subscription Management System - Designed an App to capture Blackforce Student data via Web to Lead and implemented auto-subscription based on selected program and plan. Features used include Formula custom fields and Objects, Flows, Validation and Duplicate rules and Apex programming.
• Auto Services – Built several dynamic reports detailing Auto-Service visits by either an Individual or Company, based on Province within Canada. Data was imported via Data Loader with field modifications and mapping. The Objects and Reports details the services rendered including number of vehicles owned and visits made.
• Billing App – Designed a Comprehensive App that captures daily transactions for a Telecoms company customer base and utilized Data loader to import Customer Data from a Legacy system and implemented several automations including Auto-responses, Duplicate and Escalation rules as well as generating Reports, building custom Dashboards, Custom fields and Objects relationships via Schema Builder.
• Tax Automation and Community Site Creation – Designed a Screen Flow and integrated on a community site to capture customer details. Details are used to automatically create new Accounts and returns the approximate Tax. Achieved via formula custom fields and based on information captured in the Form.

Salesforce Developer at Blackforce, Edmonton, 07/2022 - 12/2022, Gained over 90,000 Trailhead Points. 

• Project development and progress tracking process using the Agile and Jira management tools.
• Deployed a community site, design and Hosting of a Web to Case Form on the Public domain such as github.io achieved using Lightning Web Component, HTML & CSS, Visualforce pages and JavaScript and the Salesforce Web to Case HTML generator feature.
• Integrated the Single Login platform (Third-Party) as an Authentication Provider in addition to supported Social Sign-On options including Google, Facebook and Twitter for a better customer login experience on the Community Site.
• Implemented multiple automation, auto-response and escalation rules using both declarative and programmatic solutions particularly using Flow Builder and Apex programming. Automation involves a Before-Trigger Class Method and a Test Validation Method to create several records based on the guest user input on the Web to Case form for a customized Auto-email response.
• Integrated an Apex Lead-Conversion Database Method that automatically creates an Account, Contact and Opportunity record when called by a screen flow process which passes the Lead Ids as an input variable utilised in the function of the apex method.