Lorrie McKeown
Spruce Grove,Alberta
Summary
Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills.
Overview
10
10
years of professional experience
Work History
Food and Beverage Manager
River Ridge Golf Club
Edmonton, Alberta
03.2019 - 11.2023
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
Medical Office Assistant
Gateway Community Health
Edmonton, Alberta
02.2016 - 04.2017
- Greeted patients and visitors in a professional and friendly manner.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
- Accurately entered billing codes into the computer system for reimbursement purposes.
Medical Office Assistant
Circle Chiropractic
Saskatoon, Saskatchewan
07.2013 - 11.2015
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
Education
Medical Office Assistant - Medical Administrative Assistant
Stratford Career Institute
Montreal, QC07-2014
Skills
- Appointment Scheduling
- Insurance Verification
- Patient Relations
- Multitasking and Organization
- Records Management
- Attention to Detail
- Medical Records Maintenance
- Insurance billing procedures
- Problem-Solving
- Physician assistance
- Computer Skills
- Phone and Email Etiquette
- Positive Attitude
- Medical Transcription
- Knowledge of medical terminology
- Patient Registration
Timeline
Food and Beverage Manager
River Ridge Golf Club
03.2019 - 11.2023
Medical Office Assistant
Gateway Community Health
02.2016 - 04.2017
Medical Office Assistant
Circle Chiropractic
07.2013 - 11.2015
Medical Office Assistant - Medical Administrative Assistant
Stratford Career Institute
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