Lorri Jensen
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Relocation Coordinator
Quality Move Management
07.2021 - Current
- Coordinated seamless relocations for clients, utilizing strong project management skills and attention to detail.
- Reduced client stress during relocations by providing exceptional customer service and empathetic support.
- Collaborated with team members to coordinate complex moves, resulting in successful transitions for clients.
- Provided comprehensive pre-move consultations for clients, setting expectations and addressing concerns before the relocation process began.
- Established strong relationships with vendors and service providers
- Trained new team members on company procedures and best practices related to relocation coordination
- Conducted post-move follow-ups with clients to gauge satisfaction levels
CSR/Administrative Assistant
Western Belting And Hose
02.2019 - 10.2020
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Manage staff time cards and completion of bi-weekly payroll
- Prepared quotes, purchase orders and work orders related to each pertaining job or order
- Provided customers with information on product and availability
HR Assistant
Milieu Family Services
10.2017 - 02.2019
- Answering and responding to employee enquiries
- Maintaining the computer system by updating and entering specific data related to employees
- Scheduling, assisting and conducting job interviews
- Conducting background and reference checks for potential new hires
- Preparing new employee files and maintaining current HR files and database
- Performing file audits to ensure employee documentation is current
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
CSR/Administrative Assistant
Western Belting And Hose
04.2015 - 07.2017
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Manage staff time cards and completion of bi-weekly payroll
- Prepared quotes, purchase orders and work orders related to each pertaining job or order
- Provided customers with information on product and availability
Concierge
Hyatt Regency, Holiday Inn & Vancouver Trolley
03.2001 - 07.2014
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Created memorable experiences catering to each guests specific requests, and exercised judgement while handling guest inquiries and responded promptly with accurate and thorough information
- Coordinated recreational, dining and/or business activities for inside and outside the property
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Promoted hotel amenities through engaging conversations with guests about their preferences and interests.
Reservation Sales Agent
Rocky Mountaineer Vacations
02.1999 - 06.2001
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
- Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Contributed to a positive work environment, effectively communicating with team members and management to address concerns or share success stories.
- Supported company initiatives by participating in training sessions and implementing new policies or procedures for improved service quality.
- Participated in familiarization trips
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
No Degree - Office Administration
Brighton College
Surrey, BC04.2015
No Degree - Travel And Tourism
Kwantlen Polytechnic University
Surrey, BC01.1997
Skills
- Client Relationship Building
- Professionalism
- Time management abilities
- Continuous Improvement
- Teamwork and Collaboration
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
Timeline
Relocation Coordinator
Quality Move Management
07.2021 - Current
CSR/Administrative Assistant
Western Belting And Hose
02.2019 - 10.2020
HR Assistant
Milieu Family Services
10.2017 - 02.2019
CSR/Administrative Assistant
Western Belting And Hose
04.2015 - 07.2017
Concierge
Hyatt Regency, Holiday Inn & Vancouver Trolley
03.2001 - 07.2014
Reservation Sales Agent
Rocky Mountaineer Vacations
02.1999 - 06.2001
No Degree - Office Administration
Brighton College
No Degree - Travel And Tourism
Kwantlen Polytechnic University
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