Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Lorri Baier

Kitchener,ON

Summary

Experienced and Compassionate Teacher Dedicated to Student Success

Organized and dependable; energetic and highly motivated. Accustomed to teaching one-on-one or groups; students of all ages from children to adults. Very strong English written and oral skills with extensive knowledge about teaching and learning including tools, progressions, active listening, eliciting the target, providing constructive feedback and encouragement.

Overview

27
27
years of professional experience

Work History

Global Customer Relations Consultant

O2 Canada
03.2020 - 06.2021
  • Directly enhanced individual customer satisfaction by addressing and resolving complex issues in a timely manner with empathy and professionalism.
  • Provided exceptional support during high volume periods (150-200 emails and 50+ phone calls per day), maintaining clear focus and efficiency under pressure.
  • Created on-boarding roadmap to train new team members
  • Improved team productivity by sharing best practices and collaborating on strategies to address common challenges.
  • Recognized consistently for high-level performance.

Professional Figure Skating Coach and Choreographer

Self Employed
04.1994 - 03.2020
  • Recognized as top-tier coach leading 100's of skaters to achieve top marks in tests and competition from Regional to National and International Levels.
  • Coached in Denmark and Canada; learned to speak Danish fluently.
  • Managed scheduling of private lessons for optimal practice time availability among 25-30 athletes under my tutelage at any given time.
  • Maximized skater success by developing individualized training plans for diverse skill levels, and tailoring choreography to individual students.
  • Increased skater motivation, dedication and confidence through goal-setting sessions and consistent progress tracking.
  • Facilitated on-ice group classes, focusing on technique refinement and advanced figure skating elements.
  • Provided constructive feedback to skaters, including video analysis of skater performances, to identify areas of improvement leading to more refined technique and artistry.
  • Planned and directed off-ice physical conditioning programs enabling athletes to achieve maximum performance.
  • Established exceptional relationships with students and their parents.

Education

Level 3 - Teaching English

The TEFL Academy
Online
01.2024

Bachelor of Arts - Psychology, Neuroscience And Behaviour

University of Waterloo
Waterloo, ON
05.1998

Skills

  • Critical thinking
  • Creative Problem-solving
  • Computer/technology proficiency
  • Excellent communication skills
  • Empathetic and supportive
  • Intelligent
  • Highly motivated
  • Fast and adaptive learner

Languages

English
Native or Bilingual
Danish
Professional Working
French
Elementary

Hobbies

Painting, reading, travelling, sewing and pattern drafting, yoga, skating and skiing.

I've been drawing all my life and currently paint in acrylics. I also sew clothes and make alterations for myself and others, enjoy skating and skiing recreationally, love to see new sights and experience different cultures, have been practicing yoga for six years, and continue to study French as a hobby.

Timeline

Global Customer Relations Consultant

O2 Canada
03.2020 - 06.2021

Professional Figure Skating Coach and Choreographer

Self Employed
04.1994 - 03.2020

Level 3 - Teaching English

The TEFL Academy

Bachelor of Arts - Psychology, Neuroscience And Behaviour

University of Waterloo

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Lorri Baier