Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lorrainne Jonzon

Sylvan Lake,AB

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Store Manager

Walmart Canada
08.2018 - 01.2023
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed 100 up store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Analyzed and interpreted store trends to facilitate planning.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Store Manager

Walmart
06.2014 - 08.2018
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Assistant Manager

Walmart
04.1999 - 06.2014
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

High School Diploma -

Secondary

Skills

  • Store Opening and Closing Procedures
  • Maximizing Profitability
  • Replenishment and Recovery
  • Time Management
  • Goals and Performance
  • Customer Service
  • Inventory Management
  • Team Leadership
  • Multitasking and Organization
  • Performance Monitoring and Evaluation
  • Culture Development
  • Leadership Development
  • Waste Management and Reduction
  • Shrink Minimization
  • Safety and Security Enforcement

Certification

  • Food Safety certificate-Valid through Jan 2028
  • Fresh training
  • Harvard Leadership certificate


Timeline

Store Manager

Walmart Canada
08.2018 - 01.2023

Store Manager

Walmart
06.2014 - 08.2018

Assistant Manager

Walmart
04.1999 - 06.2014

High School Diploma -

Secondary

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Lorrainne Jonzon