Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lorraine Oro

Toronto,Ontario

Summary

Organized Medical Office Administrative Assistant known for high productivity and efficient task completion. Possess specialized skills in patient scheduling, medical billing, and electronic health record management. Excel in communication, teamwork, and problem-solving to enhance office operations and patient care.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Medical Office Administrative Assistant Intern

University Health Network
Toronto, Ontario
09.2024 - Current
  • Coordinated with doctors' offices regarding upcoming appointment availability and changes to existing ones.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Organized patient records in an efficient way to ensure easy access and retrieval.
  • Answered incoming calls, scheduled appointments, and managed calendars for physicians.
  • Assisted with filing of documents related to patient care, such as lab results, doctor's notes, and other paperwork.

Customer Service Representative

Charisma Marketing
Toronto, Ontario
02.2023 - 02.2024
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Suggested additional products or services that may benefit the customer's needs.
  • Answered customer questions about products and services and recommended appropriate solutions.

Seasonal Production Associate

LUSH
Toronto, Ontario
07.2022 - 12.2022
  • Maintained quality standards throughout the manufacturing process.
  • Completed job orders by following instructions from supervisors or team leads.
  • Loaded, unloaded, and moved raw materials using hand trucks or pallet jacks.
  • Supported coworkers with tasks related to assembly line operations.

Education

Certificate - Medical Office Assistant

Trios College
10-2024

High School Diploma -

North Albion Collegiate Institute
Toronto, ON
06-2022

Skills

  • EMR Software
  • Computer and Microsoft Office Skills
  • Attention to Detail
  • Multitasking and Organization
  • Flexible Schedule
  • 50 words per-minute

Certification

  • Standard First Aid, CPR/AED Level C

Timeline

Medical Office Administrative Assistant Intern

University Health Network
09.2024 - Current

Customer Service Representative

Charisma Marketing
02.2023 - 02.2024

Seasonal Production Associate

LUSH
07.2022 - 12.2022

Certificate - Medical Office Assistant

Trios College

High School Diploma -

North Albion Collegiate Institute

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Lorraine Oro