LORRAINE ELOISA SOLOMON
Toronto,ON
Overview
8
8
years of professional experience
Work History
Cashier
Loblaws
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Technical Support Representative- BELL ALIANT
IQOR
09.2019 - 08.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Representative-T-MOBILE USA
Teletech
04.2016 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Finance Representative- SPRINT USA
Convergent Nearsol
04.2018 - 09.2019
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Customer Service Representative- BEST BUY CANADA
Transcom Worldwide
11.2015 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
BUSINESS-GENERAL
Niagara College Toronto
22 College Street, Toronto Ontario, M5G 1K212.2024
Bachelor of Science - Business, Antique Marketing Management
St. Anthony’s College
Philippines04.2014
Bachelor of Science - Hospitality Management
St. Anthony’s College
Antique, Philippines06.2008
High School Diploma -
St. Augustine’s Academy Of Patnongon Inc
Antique, Philippines04.2007
Aureliana Elementary School
Antique, Philippines04.2003
Skills
- Troubleshooting and Assistance
- ActiveX
- Issue and Resolution Tracking
- Wide Area Networks
Timeline
Cashier
Loblaws
05.2023 - Current
Technical Support Representative- BELL ALIANT
IQOR
09.2019 - 08.2022
Customer Finance Representative- SPRINT USA
Convergent Nearsol
04.2018 - 09.2019
Customer Service Representative-T-MOBILE USA
Teletech
04.2016 - 04.2018
Customer Service Representative- BEST BUY CANADA
Transcom Worldwide
11.2015 - 01.2016
BUSINESS-GENERAL
Niagara College Toronto
Bachelor of Science - Business, Antique Marketing Management
St. Anthony’s College
Bachelor of Science - Hospitality Management
St. Anthony’s College
High School Diploma -
St. Augustine’s Academy Of Patnongon Inc
Aureliana Elementary School