Lorraine Zarowny
Kelowna,BC
Summary
Professional and knowledgeable admin clerk with several years of experience in administrative support, customer service and sales. Highly efficient planning, problem-solving, and communication skills. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
18
18
years of professional experience
Work History
Admin Clerk/Operations Clerk, First Aid
City Of Kelowna
06.2009 - Current
- Cross Connection Control Program, ensure bylaw compliance
- Water Meter Install & Water Conservation Program
- Infrastructure Delivery & Capital Construction admin support
- Parks Services & Kelowna Memorial Park Cemetery
- Records Management
- Customer Service & Support
- Interact with customers by phone, email, or in-person to provide information.
- Work with external contractors
- Assist internal partners
- Provide quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Travel Agent
Travel Masters
03.2006 - Current
- Vacation packages
- Group Travel
- Custom packages
- Cruises
- Customer Service, Sales, Invoicing, Marketing
- Design personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
Executive Assistant
City of Kelowna
09.2022 - 04.2023
- Admin support for the Kelowna Fire Chief
- Sold Fire Permits
- Processed information requests
- Website updates
- Records Management
- Customer Service
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements.
- Processed travel expenses and reimbursements for senior management.
- Handled confidential and sensitive information with discretion and tact.
Operations Clerk
City of Kelowna
01.2009 - 01.2014
- Process timecards
- Agresso Invoicing, Material Requisitions
- Sold Interment Plots
- Book Interment Services
- Customer Service
Education
Diploma in Business Administration - Management
Okanagan College
Kelowna, BC12.2023
FACTS Ltd, Kelowna BC
Kelowna, BC12.2023
Skills
- Product Sales
- Customer Service and Care
- High volume environments
- Reservations Management
- Administrative tasks
- Client Consultations
- Payment Processing
- Critical Thinking
- Microsoft, Unit 4, Mapping System, City Works, Website updates, Cemetery Update, Cashier Update
Timeline
Executive Assistant
City of Kelowna
09.2022 - 04.2023
Admin Clerk/Operations Clerk, First Aid
City Of Kelowna
06.2009 - Current
Operations Clerk
City of Kelowna
01.2009 - 01.2014
Travel Agent
Travel Masters
03.2006 - Current
Diploma in Business Administration - Management
Okanagan College
FACTS Ltd, Kelowna BC
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