Lorraine Zapp
Thunder Bay,ON
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
36
36
years of professional experience
Work History
Customer Service Associate / Cashier
Tim Hortons
02.2000 - 09.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
- Proactively addressed potential issues through clear communication with both customers and management staff.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
- Identified opportunities to upsell products or services based on individual customer preferences or needs.
- Participated in regular staff meetings to provide input on improving the customer experience and store operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
Customer Service Associate / Cashier
Bakers Dozen
01.1989 - 03.1998
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Northwood High School
Thunder Bay, ONSkills
- Strong Work Ethic
- Reliability and punctuality
- Upselling strategies
- Team player mentality
- Cash handling expertise
- Customer Service
- Customer Satisfaction
- Product Knowledge
- Customer Complaint Resolution
- Team Leadership
- Cleaning and sanitizing
- Cash Drawer Balancing
Languages
English
Professional Working
Timeline
Customer Service Associate / Cashier
Tim Hortons
02.2000 - 09.2024
Customer Service Associate / Cashier
Bakers Dozen
01.1989 - 03.1998
High School Diploma -
Northwood High School
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