Lorraine Wright

***Change of Ownership August 2019***

Oct 2018 - Current

Practice Manager

• Achieve revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Supervise and lead team of 30 dental staff members
• Recruit, hire, develop and direct team members to offer best-in-class patient care.
• Execute operational standards flawlessly in full compliance with established policies, procedures and government regulations. (RCDSO / CDHO / Public Health)
• Oversee facility and equipment cleanliness and safety for optimal patient and employee protection.
• Input all biweekly payroll data using TeamPay (ADP) service.
• Complete Month End reporting and calculations for accountant submission
• Accounts Payable management
• Management of incoming email.
• Liaison between General Manager and team members
• Experience with Power Practice and Tracker Dental Software.
• Maintain patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Helped facilitate transition ensuing sale of practice August 2019

June 1994-Oct 2018

Administrator

• Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
• Referred patients to specialists such as orthodontists, endodontists and oral surgeons based on individual needs.
• Maintained daily patient care schedule
• Inbound and outbound telephone call management
• Accounts receivables maintenance (including Insurance receivables)
• Produced and investigated predeterminations
• Completed day end procedures including balancing receivables and production reports.

• Employed as a Dental Assistant (Level I) with administrative duties for consecutive maternity leaves.