Lorraine Sim
Edmonton,AB
Summary
Diligent [Desired Position] with a proven track record in optimizing business operations and streamlining processes. Experienced in leading cross-functional teams to enhance operational efficiency and drive organizational growth. Demonstrated expertise in project management and strategic planning, ensuring successful execution of initiatives.
Overview
11
11
years of professional experience
Work History
Business Operations Manager
Baker Associates LTD./Baker Family Practice LTD.
05.2021 - 08.2024
- Responsible for daily operations of all clinics (5)
- All Financials: Receivables, Payables, Distributed costs, Bank reconciliations,
- Supervising of 25 staff, 15 doctors
- Implement policies & procedures - all clinics
- Payroll - Physicians/Employees(40 Staff)
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
- Ensured compliance with industry regulations by developing robust policies and procedures
- Fostered a positive work environment that supported employee engagement and retention.
- Implementing & monitoring COVID protocols as per AHC guidelines
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations fostering deep professional relationships
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Recruited, hired, mentored and trained 20 staff on business procedures, policies, duties and customer care methods.
- Achieved significant cost savings by renegotiating supplier contracts and optimizing inventory levels.
- Reduced operational costs with thorough analysis of expense reports and identification of areas for budget optimization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
Manager
Lifemark Health MIRA Lifemark Career & Employment
10.2019 - 05.2021
- 18 Month Contract
- All Financials: Receivables, Payables, Distributed costs, Bank reconciliations
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Supervising Staff/Therapists(10 Staff)
- Implement policies & procedures
- Payroll - Employees
- Accomplished multiple tasks within established timeframes.
- Fostered positive work environment that supported employee engagement and retention.
- Oversaw day-to-day business operations fostering deep professional relationships
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Established team priorities, maintained schedules and monitored performance.
Manager
Lifemark Health Meadowlark/Chronic Pain and Addictions Clinic
10.2017 - 05.2021
- Responsible for daily operations of clinic overseeing Staff & Physicians(30)
- Implement policies & procedures
- Payroll Physician/Employee(30 Staff)
- Accomplished multiple tasks within established timeframes.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Inventory Control/Ordering Supplies
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversee Occupational Health Dept. Contracts (Lafarge, Syncrude, EPS, City of Edmonton)
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager/Provincial CorporateCompliance
Imagine Health Centres
07.2013 - 09.2018
- Responsible for daily operations of clinics province wide (5)
- Supervising of 36 staff, 28 physicians 3 pharmacies, 3 physiotherapy
- Cross-trained existing employees to maximize team agility and performance
- Implement policies & procedures
- Payroll Physician/Employee - all clinics
- SCPCN - Employee & doctor attachment
- Occupational injury services (WCB) OIS first contact
- Employee orientations/training & work place visits
- Assist with mechanism of injury for WCB/OIS injuries
- Instrumental in opening 2 new clinics
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while Investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management
Education
Secondary School -
NAIT
Edmonton, ABSkills
- Accounting
- Human Resources
- Payroll Administration and Timekeeping
- Budgeting and forecasting
- Operations/Project Management
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Microsoft Office proficient
- Cost Reduction
- Policy Development and Enforcement
- Administrative Management
- Staff Management
- Business Management
Education - Highestlevel
Secondary School
Languages
English
Full Professional
Timeline
Business Operations Manager
Baker Associates LTD./Baker Family Practice LTD.
05.2021 - 08.2024
Manager
Lifemark Health MIRA Lifemark Career & Employment
10.2019 - 05.2021
Manager
Lifemark Health Meadowlark/Chronic Pain and Addictions Clinic
10.2017 - 05.2021
Manager/Provincial CorporateCompliance
Imagine Health Centres
07.2013 - 09.2018
Secondary School -
NAIT
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