Issue statements detailing earnings and deductions.
Issue and deliver paychecks to employees.
Investigate and resolve payroll discrepancies.
Prepare monthly payroll reports.
Copy, scan and save policy documents.
Process, verify and maintain personnel related documentation.
Maintain accuracy, confidentiality, and security.
Administrative Assistant
GOSS
South Burlington, Vermont
11.2019 - 03.2020
Deliver high-quality administrative support.
Manage and organize vehicle rentals.
Track and update new/used car inventory.
Verify accuracy and organize deal paperwork, including DMV and bank documentation.
Handle confidential and sensitive information.
Gain extensive experience utilizing Dealer Track software.
Ensure accuracy while providing receipts for monetary transactions.
Review monthly reserves for any discrepancies.
Administrative Assistant
IRA
Williston, Vermont
11.2018 - 10.2019
Answer a high volume of calls daily.
Handle customer inquiries via phone and email.
Customer-friendly and professional approach.
Research information using available resources including claim systems and databases.
Identify and escalate priority issues.
Provide customers with product and service information.
Route calls to appropriate resources.
Follow up customer calls.
Update and maintain existing customer information.
Coordinate customers on-site service visits.
Intake test data from field technicians and generate reports.
Transfer data from paper formats to computer files and database systems.
Document work in a variety of programs including Excel, Microsoft Word, and Goldmine (CRM).
Provide administrative support as directed.
Assistant Office Manager
Wildewood Community Association, Inc.
California, Maryland
07.2005 - 06.2018
Greet members and visitors promptly and professionally.
Orchestrate and oversee administrative and operational activities for 4K+ members.
Recruit and oversee training.
Supervise staff members.
Serve as the primary point of contact.
Maintain member list, issue ID Badges, access status, membership access using WIN-PAK software.
Transfer data from paper formats to computer files, spreadsheets and database software.
Respond to member inquiries regarding policy and procedures.
Negotiate contracts, acquire competitive bids from new and existing vendors to optimize internal spending.
Oversee and review finances, membership data and the association database/website.
Gather employee time-sheets and calculate/verify hours accurately prior to submission.
ADP software.
Process Accounts Payable.
Process Accounts Receivable.
Coordinate and promote calendar events consisting of: summer music series, movie nights, holiday events, exclusive member events, and more.
Support organizational growth by developing engaging marketing materials and newsletters.
Oversee clubhouse rentals, contract, revenue, accident, maintenance and membership.
Prepare annual budget.
Manage petty cash and bank deposits.
Operations management: scheduling facility maintenance, resolving issues, performing property site visits, and collaborating with the Board of Directors.
Owner / President
A United Termite and Pest
Lexington Park, Maryland
07.2002 - 12.2017
Perform accounting, administrative tasks, oversee calendars, schedule service, maintain company forms, website design and updating content as needed.
Process Accounts Payable.
Process Accounts Receivable.
Account reconciliation and general ledger.
Promote customer satisfaction by consistently delivering outstanding service and support.
Chart the successful development and deployment of impact online advertising campaigns.
Deputy Clerk
St. Mary's County Circuit Court
Leonardtown, Maryland
05.2011 - 12.2015
Document child support and paternity pleadings in the Maryland uniform court software.
Prepare and deliver court orders, summons, subpoenas, and warrants.
Communicate with the public, attorneys, courtrooms, related agencies and personnel to provide documentation and information as needed.
Complete administrative functions, including maintaining Excel spreadsheets, reports, and oversee databases and inventory.
Coordinate with civil clerks to provide phone management and administrative support.