- Papercrafting and scrapbooking
- Dance
- Music
- Theatre
Lorraine Pye
Summary
Dynamic and detail-oriented Administrative Professional with over 15 years of experience in office administration, healthcare support services, and customer assistance. Highly regarded for exceptional communication, multi-tasking, and problem-solving skills. Thrives in fast-paced environments and consistently delivers top-tier service with professionalism, accuracy, and empathy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Coordinator, Assistant to CIO
GuardMe International Insurance
01.2022 - Current
- Assistant to the CIO
- Coordinate scheduling and calendar management.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing system
- Collaborate on special projects as assigned by leadership
- Manage expense reports
- Coordinate travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Manage CIO inbox
Customer Care TL, Sr. Partner Services Specialist
GuardMe International Insurance
10.2016 - 01.2022
- Provide telephone assistance to policyholders and providers, as well as partners
- Document client interactions, flag urgent issues, and initiate next-step actions with clarity and accuracy.
- Collaborate with Claims and Administration teams to ensure seamless support.
- Educate insureds, partners, and providers on policy terms, coverage limits, and claims procedures.
- Enter and process insurance claims using internal systems.
- Maintain high standards of courtesy and care in every interaction.
- Reported issues to property manager so effective resolutions could be put into place
- Executed tasks within time constraints.
Office Administrator
CBI Health - Markham Copper Creek
09.2012 - 10.2016
- Manage the receptionist area including greeting patients and responding to telephone and in-person requests for information
- Schedule and confirm appointments for entire clinician team
- Maintain detailed administrative and procedural processes to improve accuracy and efficiency (ie. data entry, organize files, develop spreadsheets, fax reports and scan documents)
- Manage patient charts (updating patient accounts and information as needed; handle and process confidential patient information).
- Contact insurance providers to verify correct insurance information and get authorization for proper billing codes
- Act as primary liaison between Young Driver's, Occupational Therapist, Ministry of Transportation, and patients for booking Functional Driving Assessments
- Communicate with patients and WSIB to obtain payments on outstanding accounts or payments
- Supervise and train new administration staff
- Create weekly and monthly reports
- Manage office supplies inventory
- Assist in clinic's CARF (Commission on Accreditation of Rehabilitation Facilities) processes
Education
Bachelor of Applied Science - Nutrition And Food
Ryerson University
Toronto05-1989
Skills
- Calendar Management
- Expense Reporting
- Office Administration
- Communication Skills
- Data Management
- Project Coordination
- Client Service Excellence
- Team Collaboration
- Detail-oriented
Certification
- Mental Health First Aid (Basic)
- IAPP Canadian Privacy Training
- Altus Growth Partners - The Generative Leader Circle
Interests
Timeline
Project Coordinator, Assistant to CIO
GuardMe International Insurance
01.2022 - Current
Customer Care TL, Sr. Partner Services Specialist
GuardMe International Insurance
10.2016 - 01.2022
Office Administrator
CBI Health - Markham Copper Creek
09.2012 - 10.2016
Bachelor of Applied Science - Nutrition And Food
Ryerson University
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