Lorraine Oliveira
Fresno
Summary
Dedicated Medical Assistant with expertise in patient intake, HIPAA compliance, and appointment scheduling. Proven ability to support healthcare teams and enhance patient care experiences.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Alignment Healthcare
Orange
10.2024 - Current
- Assisted healthcare providers with patient intake and documentation processes.
- Managed appointment scheduling and follow-up communications with patients.
- Supported electronic health record management by updating patient information accurately.
- Collaborated with interdisciplinary teams to coordinate patient care services effectively.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
Sante Health Systems
Clovis
02.2024 - 08.2024
- Assisted healthcare providers with patient intake and documentation processes.
- Provided patient education on treatment plans and medication instructions.
- Conducted routine clinical tasks such as taking vital signs and lab specimen collection.
- Maintained cleanliness and organization of examination rooms and medical equipment.
- Supported electronic health record management by updating patient information accurately.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
Medical Assistant 2
Community Health Partners
Clovis
10.2022 - 11.2023
- Recorded patient histories and vital signs accurately.
- Prepared examination rooms and maintained cleanliness standards.
- Supported providers during medical procedures and examinations.
- Managed appointment scheduling and coordinated patient follow-ups.
- Educated patients on treatment plans and medication usage.
- Handled administrative tasks, including filing and data entry.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Medical Assistant
CCFMG
Fresno
02.2022 - 09.2022
- Assisted healthcare providers with patient intake and documentation processes.
- Managed appointment scheduling and follow-up communications with patients.
- Provided patient education on treatment plans and medication instructions.
- Conducted routine clinical tasks such as taking vital signs and lab specimen collection.
- Maintained cleanliness and organization of examination rooms and medical equipment.
- Supported electronic health record management by updating patient information accurately.
- Collaborated with interdisciplinary teams to coordinate patient care services effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Medical Assistant
Concentra
Fresno
06.2021 - 09.2021
- Assisted healthcare providers with patient intake and documentation processes.
- Managed appointment scheduling and follow-up communications with patients.
- Provided patient education on treatment plans and medication instructions.
- Conducted routine clinical tasks such as taking vital signs and lab specimen collection.
- Maintained cleanliness and organization of examination rooms and medical equipment.
- Supported electronic health record management by updating patient information accurately.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
Education
Certification - Healthcare - Medical Assistant
San Joaquin Valley College
Madera, CA06-2017
High School Diploma -
Clovis High
Clovis, CA06-1998
Skills
- Patient intake
- Electronic health records
- Vital signs measurement
- Medication administration
- HIPAA compliance
- Appointment scheduling
- Patient education
- EMR / EHR
- Vital signs monitoring
- EKG administration
- CPR
- Clinical documentation
- Patient relations
- Insurance verification
- Medical procedures
- Phlebotomy
- Insurance authorizations
- Communicating with patient families
References
References available upon request.
Timeline
Medical Assistant
Alignment Healthcare
10.2024 - Current
Medical Assistant
Sante Health Systems
02.2024 - 08.2024
Medical Assistant 2
Community Health Partners
10.2022 - 11.2023
Medical Assistant
CCFMG
02.2022 - 09.2022
Medical Assistant
Concentra
06.2021 - 09.2021
Certification - Healthcare - Medical Assistant
San Joaquin Valley College
High School Diploma -
Clovis High