Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Lorraine Murphy

Eastern Passage,NS

Summary

Experienced Master Pet Groomer known for mentoring junior groomers and implementing effective scheduling systems. Strong focus on customer service and attention to detail ensures exceptional grooming experiences tailored to individual pet needs, leading to increased client retention.

Overview

15
15
years of professional experience

Work History

Master Pet Groomer

Sky's Pet Grooming
194 Wyse Rd, Dartmouth
12.2020 - Current
  • Led grooming sessions for various breeds, ensuring high standards of care and safety.
  • Mentored junior groomers, enhancing team skills and service quality.
  • Developed customized grooming plans based on individual pet needs and owner preferences.
  • Implemented efficient scheduling systems to optimize appointment flow and reduce wait times.
  • Enhanced customer satisfaction through effective communication and addressing specific grooming requests.
  • Maintained cleanliness and organization of grooming tools and workspaces, promoting a safe environment.
  • Trained staff on proper handling techniques for anxious pets, improving overall service experience.
  • Collaborated with veterinarians to identify health concerns during grooming sessions, ensuring pet well-being.
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.

Professional Pet Groomer

Self-employeed
56b Kennedy Drvive
02.2011 - 11.2020
  • Delivered high-quality grooming services tailored to individual pet needs.
  • Established and maintained strong client relationships through exceptional customer service.
  • Mentored junior groomers on best practices and effective grooming techniques.
  • Implemented efficient scheduling systems to maximize appointment availability.
  • Developed personalized grooming plans based on breed-specific requirements and owner preferences.
  • Conducted regular health assessments to identify potential issues before grooming sessions.
  • Utilized advanced grooming tools and techniques to enhance service quality and efficiency.
  • Streamlined inventory management processes for grooming supplies and equipment replenishment.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Increased repeat business through exceptional customer service and attention to detail in grooming tasks.
  • Provided comprehensive pre-grooming consultations, discussing client preferences and addressing any concerns or special requests.

Refrigeration Technician

RSInc
Dartmouth, NS
01.2013 - 03.2018
  • Collaborated with team members to troubleshoot complex refrigeration issues, improving response time to service requests.
  • Trained junior technicians on best practices for installation and repair of refrigeration systems, fostering skill development.
  • Evaluated new refrigeration technologies and tools, recommending upgrades that improved operational effectiveness and energy efficiency.
  • Led safety initiatives focused on compliance with industry regulations, reducing workplace incidents related to refrigeration work.
  • Maintained safety standards by using appropriate protective gear and adhering to best practices.
  • Conducted diagnostic tests and read results.

Education

Dog Grooming

TJ's Pet Grooming
Lower Sackville, NS
06-2016

High School Diploma -

Millwood High
Lower Sackville, NS
06-2016

Skills

  • Patience with animals
  • Grooming best practices
  • Cleanliness and sanitation
  • Animal handling expertise
  • Pet grooming techniques
  • Flea and tick treatments
  • Nail trimming proficiency
  • Appointment scheduling
  • Canine and feline anatomy

Accomplishments

  • Supervised team of 7 staff members.
  • Had an idea to feed homeless weekly, planned it and made it happen.
  • Seen troubled youth in our city and put together a youth expo and assisted most of them.
  • Applied for multiple grants and received them all.
  • Made a call out for donations and received them all.

Languages

English
Native or Bilingual

Timeline

Master Pet Groomer

Sky's Pet Grooming
12.2020 - Current

Refrigeration Technician

RSInc
01.2013 - 03.2018

Professional Pet Groomer

Self-employeed
02.2011 - 11.2020

Dog Grooming

TJ's Pet Grooming

High School Diploma -

Millwood High

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Lorraine Murphy