Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Lorraine Mahua

Lorraine Mahua

Edmonton,AB

Summary

Over 4 years of experience working in administrative support and customer service.

Excellent interpersonal, written, and verbal communication skills.

Developed problem-solving, critical thinking, and conflict-resolution skills.

Demonstrated ability to work independently and in a team.

Proven ability to work in a face-paced environment with a diverse patient demographic.

Effective multi-tasking, time management, and organization skills with attention to detail.

Strong oral communication skills and resolve complex customer queries.

Good listening skills; understanding; ability to build rapport quickly and great team player.

Friendly Records Clerk helps maintain document databases and assists other employees and clients find the documents and files that are needed. Knowledge of database management, data entry, correspondence, and bookkeeping. Honest, reliable, and committed to keeping an efficient filing system.

Proficient in MS Word, Excel, Outlook, PowerPoint, Velocity & CANSYS, and Accuro EMR.

Current Police Security Clearance.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist - Temp

WSP Global
Edmonton, AB
10.2022 - 12.2022
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Records Clerk - Temp

Office Of The Chief Medical Examiner Edmonton
Edmonton, AB
07.2022 - 10.2022
  • Followed confidential regulations to maintain privacy.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Updated records with new information.
  • Developed an efficient filing system to retrieve records quickly.
  • Generated reports from database systems to track records.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Assisted with record management system implementation and maintenance to streamline operations.
  • Transferred inactive records to storage to free up space and preserve history.
  • Followed confidentially regulations to maintain privacy.

Medical Records Clerk - Temp

Switchhealth
Edmonton, AB
01.2022 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance about Covid-19
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Processed medical records request from outside providers according to the facility, state, and federal law.
  • Maintained travelers' records in compliance with security regulations.

Front Desk Clerk

MCI - The Doctor's Office
Calgary, AB
10.2021 - 12.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Answered multi-line phone systems and transferred callers to the appropriate department or staff member.

Education

Diploma in Medical Office Assistant - Medical Office Administrator

Bredin College
Edmonton, AB
12.2021

Skills

  • Numeracy Skills
  • Financial Records and Processing
  • Filing Systems Expertise
  • Critical Thinking
  • Phone Answering
  • Health Records Management
  • Greeting Visitors
  • Customer Support Needs Assessment
  • Appointment Scheduling
  • Administrative Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Desk Receptionist - Temp

WSP Global
10.2022 - 12.2022

Records Clerk - Temp

Office Of The Chief Medical Examiner Edmonton
07.2022 - 10.2022

Medical Records Clerk - Temp

Switchhealth
01.2022 - 05.2022

Front Desk Clerk

MCI - The Doctor's Office
10.2021 - 12.2021

Diploma in Medical Office Assistant - Medical Office Administrator

Bredin College
Lorraine Mahua