Lorraine Madera
Ontario
Summary
Dynamic customer service professional with a proven track record at Southern California Gas Company, adept at resolving inquiries and enhancing customer satisfaction. Skilled in data entry and service coordination, I excel in maintaining professionalism under pressure while effectively managing multiple tasks. Committed to delivering exceptional results and fostering positive client relationships.
Overview
18
18
years of professional experience
Work History
Customer Service Associate
Golden State Water Company
San Dimas
11.2022 - Current
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Performed additional duties as assigned by management team.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Customer Service Representative
Southern California Gas Company
Redlands
01.2012 - 11.2022
- Assisted customers with inquiries and resolved issues effectively.
- Handled complaints with professionalism and empathy to ensure satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
Administrative Assistant
Mark Schaefer Assoc
Arcadia
10.2007 - 01.2012
- Managed scheduling and organized meetings for executive team members.
- Handled incoming calls and directed inquiries to appropriate departments.
- Maintained filing systems and ensured accurate record-keeping practices.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
High School Diploma -
Schurr High School
Montebello, CA06-1986
Skills
- Data entry
- Customer service
- Inbound and outbound calling
- Appointment scheduling
- Professional demeanor
- MS office proficiency
- Teamwork
- Professional phone voice
Timeline
Customer Service Associate
Golden State Water Company
11.2022 - Current
Customer Service Representative
Southern California Gas Company
01.2012 - 11.2022
Administrative Assistant
Mark Schaefer Assoc
10.2007 - 01.2012
High School Diploma -
Schurr High School
Similar Profiles
Ashton GonzalesAshton Gonzales
Water Distribution Operator 1 at Golden State Water CompanyWater Distribution Operator 1 at Golden State Water Company
Tanya CordovaTanya Cordova
Customer Service Associate II at Golden State Water CompanyCustomer Service Associate II at Golden State Water Company
Sean TwillaSean Twilla
Water Supply Superintendent - Chief at Golden State Water CompanyWater Supply Superintendent - Chief at Golden State Water Company
Sabrina HerreraSabrina Herrera
Office Technician (Typing) at California Rehabilitation CenterOffice Technician (Typing) at California Rehabilitation Center
Briana AmbrizBriana Ambriz
Early Childhood Educator Assistant at Ontario Montclair School DistrictEarly Childhood Educator Assistant at Ontario Montclair School District