Lorraine Madam-Ot
Toronto,ON
Summary
Collaborative, experienced floor manager with strong organizational skills eager to secure entry-level Digital Marketing position.
Overview
7
7
years of professional experience
Work History
Floor Manager
Aritzia
09.2021 - Current
- Managed team of 30 employees to maintain smooth-running operations of shop floor
- Managed each department of store to maintain cohesive function of sales, products, and customer service
- Coached employees and trained on methods for handling various aspects of sales, clients, and store operations
- Oversee employee performance, provide feedback, and increased efficiency to maintain productivity targets
Assistant Manager
Oak + Fort
09.2019 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Created employee schedules to align coverage with forecasted demands
- Developed strategy to increase sales and drive profits through client outreach via Instagram, and WeChat
- Reviewed sales and gross profit report to assess company efficiency
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Floor Manager
Oak + Fort
01.2019 - 09.2019
- Coached employees and trained on methods for handling various aspects of sales and clients
- Mentored team members to enhance professional development and accountability in workplace
- Monitored sales and adjusted staffing levels to meet customer service standards
- Created development plans for staff promotions
Sales Lead
Oak + Fort
04.2017 - 12.2018
- Completed daily set ups's with store functionality, sales generation and staff development objectives
- Coached sales associates with tips on clienteling and selling tactics to
- Planned and executed store event to generate new clientele and increase sales to meet monthly corporate goal
- Sent out daily EOD reports and weekly e-mails for sales generation, staff & store operation opportunities and feedback
Marketing Intern
Slavin Raphael
06.2016 - 08.2016
- Helped with planning and hosting of marketing events
- Assisted in creating written, video and image content for social media marketing channels
- Updated and optimized social media channels; Instagram, Pinterest, Facebook etc.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges
Education
Postgraduate - Digital Media Marketing
George Brown College
Toronto, ON07.2021
Advanced Diploma - Fashion Business Management
Seneca College of Applied Arts And Technology
North York, ON05.2017
Skills
- Rapid and Adaptive
- Effective cross functional communicator
- Solutions Oriented professional
- Operational Efficiency
- Floor Management
- Employee Development
- Managing Operations and Efficiency
- Provide customized customer experience
- Proficient in office application Excel, MS office etc
- Utilized Instagram, WeChat, Facebook, other social platforms to create content for brands
Timeline
Floor Manager
Aritzia
09.2021 - Current
Assistant Manager
Oak + Fort
09.2019 - 03.2021
Floor Manager
Oak + Fort
01.2019 - 09.2019
Sales Lead
Oak + Fort
04.2017 - 12.2018
Marketing Intern
Slavin Raphael
06.2016 - 08.2016
Postgraduate - Digital Media Marketing
George Brown College
Advanced Diploma - Fashion Business Management
Seneca College of Applied Arts And Technology
Similar Profiles
Zofie HaulenaZofie Haulena
Style Advisor at AritziaStyle Advisor at Aritzia
Haley AlvarezHaley Alvarez
Service Advisor at AritziaService Advisor at Aritzia
Carter GeorgeCarter George
Risk Associate at AritziaRisk Associate at Aritzia
Alyssa De La RosaAlyssa De La Rosa
Sales Associate at AritziaSales Associate at Aritzia
Kenrick BarnettKenrick Barnett
Digital Content Creator at Dutchpot ChroniclesDigital Content Creator at Dutchpot Chronicles