Lorraine Madam-Ot
Toronto,ON
Summary
Collaborative, experienced floor manager with strong organizational skills eager to secure entry-level Digital Marketing position.
Overview
7
7
years of professional experience
Work History
Floor Manager
Aritzia
North York, ON
09.2021 - Current
- Managed team of 30 employees to maintain smooth-running operations of shop floor
- Managed each department of store to maintain cohesive function of sales, products, and customer service
- Coached employees and trained on methods for handling various aspects of sales, clients, and store operations
- Oversee employee performance, provide feedback, and increased efficiency to maintain productivity targets
Assistant Manager
Oak + Fort
CF Shops At Don Mills, Toronto, ON
09.2019 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Created employee schedules to align coverage with forecasted demands
- Developed strategy to increase sales and drive profits through client outreach via Instagram, and WeChat
- Reviewed sales and gross profit report to assess company efficiency
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Floor Manager
Oak + Fort
CF Shops At Don Mills & Yorkdale, Toronto
01.2019 - 09.2019
- Coached employees and trained on methods for handling various aspects of sales and clients
- Mentored team members to enhance professional development and accountability in workplace
- Monitored sales and adjusted staffing levels to meet customer service standards
- Created development plans for staff promotions
Sales Lead
Oak + Fort
CF, Shops At Don Mills, Toronto
04.2017 - 12.2018
- Completed daily set ups's with store functionality, sales generation and staff development objectives
- Coached sales associates with tips on clienteling and selling tactics to
- Planned and executed store event to generate new clientele and increase sales to meet monthly corporate goal
- Sent out daily EOD reports and weekly e-mails for sales generation, staff & store operation opportunities and feedback
Marketing Intern
Slavin Raphael
North York, ON
06.2016 - 08.2016
- Helped with planning and hosting of marketing events
- Assisted in creating written, video and image content for social media marketing channels
- Updated and optimized social media channels; Instagram, Pinterest, Facebook etc.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges
Education
Postgraduate - Digital Media Marketing
George Brown College
Toronto, ON07.2021
Advanced Diploma - Fashion Business Management
Seneca College of Applied Arts And Technology
North York, ON05.2017
Skills
- Rapid and Adaptive
- Effective cross functional communicator
- Solutions Oriented professional
- Operational Efficiency
- Floor Management
- Employee Development
- Managing Operations and Efficiency
- Provide customized customer experience
- Proficient in office application Excel, MS office etc
- Utilized Instagram, WeChat, Facebook, other social platforms to create content for brands
Timeline
Floor Manager
Aritzia
09.2021 - Current
Assistant Manager
Oak + Fort
09.2019 - 03.2021
Floor Manager
Oak + Fort
01.2019 - 09.2019
Sales Lead
Oak + Fort
04.2017 - 12.2018
Marketing Intern
Slavin Raphael
06.2016 - 08.2016
Postgraduate - Digital Media Marketing
George Brown College
Advanced Diploma - Fashion Business Management
Seneca College of Applied Arts And Technology