Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LORRAINE KORPESIO

Edmonton,AB

Summary

Proven leader with extensive experience in customer service. Skillfully managed teams to enhance customer satisfaction and loyalty, leveraging critical thinking to resolve complex issues efficiently. Knowledgeable about organizing inventory, planning operations and handling logistics. Excellent organizational skills, insightful and discerning with an amiable nature who welcomes widening her opportunities and growing in her career.

Overview

28
28
years of professional experience

Work History

Office/Service Administrator

Rom Bros Exteriors Inc
08.2024 - Current
  • Managed incoming and outgoing correspondence to ensure timely responses and accurate recordkeeping.
  • Enhanced team productivity by providing comprehensive support and coordinating daily tasks.
  • Handled confidential documents responsibly, adhering to strict data privacy policies within the organization.
  • Boosted client satisfaction by promptly addressing inquiries via phone, email, or in-person interactions.
  • Expedited invoice processing through meticulous attention to detail in verifying charges and submitting payments punctually.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.


  • Create all work orders and maintain status in customer portal

SERVICE ADMINISTRATOR

WAJAX
05.2023 - Current
  • Processing invoices including obtaining purchases orders from customers
  • Entering invoices into customer portals
  • Entering timesheets
  • Scanning and filing
  • Processing warranty claims
  • Creating and receiving vendor purchase orders
  • Correspond to customer inquiries
  • Miscellaneous tasks as assigned

SERVICE COORDINATOR

DOGWOOD MAINTENANCE LTD
12.2019 - 12.2022
  • Take service calls and dispatch as required
  • Organize daily schedule for service technicians
  • Organize and schedule Preventative Maintenance
  • Provide purchase orders for technicians
  • Prepare reports and analysis for service meetings
  • Create and process new Vendors and Customers
  • Written and verbal communication with techs/managers/customers
  • Book service for Company vehicles
  • Reconcile credit card statements
  • Price and invoice work orders on customer Portals
  • Review and process time
  • Assist technicians and managers with locating parts and subcontractors
  • Order office and warehouse supplies
  • Scanning files and organizing in appropriate folders/review subcontractor invoices and agreements

ADMIN. ASST. /DISPATCHER

ACADEMY MECHANICAL
03.2009 - 11.2018
  • Inputting daily invoices including processing payments
  • Process time sheets
  • Filing and other duties as assigned
  • Preparing daily bank deposit
  • Complete monthly reports
  • Written and verbal communication with customers and technicians
  • Accounts Payable
  • Reconciliation and cheque processing
  • Bi-weekly payroll processing for 30 employees
  • Tracking and maintaining purchase orders
  • Prepared work orders and scheduled work for service and installation teams. [approx 30]
  • Reconciliation of daily credit card transactions
  • Processing warranty claims
  • Assist techs and managers with locating parts/equipment

Office Manager

Edmonton Tea & Coffee Ltd.
01.1997 - 09.2008
  • Process all incoming orders and prepare invoices
  • Prepare daily bank deposits and credit card reconciliation
  • Answer all calls relating to existing customers and prospective new accounts
  • Maintain all accounts receivable (less than .01% bad debt)
  • Prepare monthly statements and input monthly data on Quickbooks
  • Supervise all sales and production staff
  • Develop relationships with customers
  • Recruiting and training new sales staff

Education

High School Diploma -

Redwater High School
Redwater, AB

Skills

  • Strong organizational skills
  • Ability to work under pressure
  • Ability to meet deadlines
  • Positive attitude towards change
  • Learning
  • Outstanding problem solving ability
  • Customer service ethic
  • Self-starter
  • Team player
  • Team leader
  • Ability to adapt to Company software programs
  • Scheduling and planning
  • Office management
  • Document management
  • Facilities management
  • Meeting coordination
  • Travel arrangements
  • Time management
  • Leadership and supervision
  • Customer engagement
  • Verbal communication
  • Office administration
  • Inbound phone call handling
  • Scheduling appointments
  • Database entry
  • Scheduling
  • Supply inventory
  • Managing office supply inventory
  • Schedule and calendar management
  • Document scanning
  • Customer relationship management (CRM)
  • Payroll administration
  • Processing expenses
  • Payroll and accounts payable and receivable
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team leadership
  • Adaptability and flexibility
  • Verbal and written communication

Languages

English
Full Professional

Timeline

Office/Service Administrator

Rom Bros Exteriors Inc
08.2024 - Current

SERVICE ADMINISTRATOR

WAJAX
05.2023 - Current

SERVICE COORDINATOR

DOGWOOD MAINTENANCE LTD
12.2019 - 12.2022

ADMIN. ASST. /DISPATCHER

ACADEMY MECHANICAL
03.2009 - 11.2018

Office Manager

Edmonton Tea & Coffee Ltd.
01.1997 - 09.2008

High School Diploma -

Redwater High School

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LORRAINE KORPESIO