LORRAINE GAUVREAU
North Bay,ON
Summary
Proactive medical administrative professional polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele. Ready to take on new challenges to help a great company succeed. Successful at satisfying customer needs while meeting and exceeding business objectives. Known for having a dynamic work ethic and being a team player.
Overview
26
26
years of professional experience
Work History
Renal Administrative Clerk
North Bay Regional Health Centre
North Bay, ON
01.2012 - Current
- Transcribe and process all physician orders while maintaining medical records according to hospital policies/procedures
- Deal effectively with a variety of client groups to ensure positive patient focused care.
- Department staffing and payroll requirements with relation to collective agreements.
- Financial data lead monthly submission for department program funding.
- Creation of physical and electronic filing systems to maintain organizational efficiency.
- Guided administrative and professional staff through computer and software problems and help promote quality improvement.
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Virtual Administrative Coordinator
Sunspring Counselling Services
Toronto, Ontario
01.2022 - Current
- Created/organized a software filing system for sensitive documents.
- Coordinated with medical staff to ensure accurate scheduling of patient sessions.
- Resolved customer inquiries promptly and professionally via phone or email.
- Managed appointment reminders for patients using automated software systems.
- Inputted data into electronic health record systems accurately and efficiently.
- Managed counselor calendar, scheduling patient appointments, and updating software efficiently.
- Utilized medical software for patient registration, scheduling, and records management.
- Updated group medical records and technical library to promote smooth office operations.
- Processed invoices and payments accurately and promptly.
- Analyzed customer account records to identify any irregularities or inaccuracies.
Emergency Department Clerk
North Bay Regional Health Centre
North Bay, ON
09.1999 - 01.2012
- Coordination, performance of all aspects of the Emergency clerical function-transcribe/process Physician orders/Ambulance Communication in an effective timely manner.
- Full Working knowledge and experience in application of hospital policies and procedures related to all aspects of the registration process.
- Department staffing and payroll requirements with relation to collective agreements.
- Work collaboratively with all members of the health team.
- Recorded patients' medical history, vital statistics and test results in medical records as part of patient intake process.
- Set up patient charts and documented information in various company software.
- Provided respectful assistance to all parties, including patients, staff members and health personnel.
- Streamlined day-to-day office processes to meet long-term goals.
Client Service Associate
Victorian Order of Nurses
North Bay, ON
01.1999 - 07.1999
- Triage intake and assignment of new Clients to service providers through VON's standard operating procedures.
- Maintain accurate documentation and communications to clients, service providers, and VON staff.
- Provide work assignments using knowledge of geographical areas that meet client needs and maximize continuity of care.
- Enter data referral information in the client database
- Work collaboratively with site program management, service providers to ensure quality care.
- Ensure client and staff confidentiality is maintained at all times
Education
Diploma - Medical Office Administrator
Canadore College
North Bay, ON04.1999
Some College (No Degree) - Law And Justice Studies
Laurentian University
Greater Sudbury, ONHigh School Diploma -
St. Joseph Scollard Hall
North Bay, ON06.1987
Skills
- Extensive knowledge and practice in public relations-implementation of patient/customer satisfaction
- Ability to facilitate problem solving-critical thinking skills
- Effective organizational and communication skills in highly stressful and demanding situations
- Willingness to learn and participate in a team Self-Management and ability to motivate and inspire team members
- Senior Leadership support
- Advanced MS Office Suite, G Suite/Workspace knowledge
- Advanced knowledge of EHR/EMR software programs-Meditech Expanse, Dr Chrono, Owl Practice and Jane App, CRM and office management applications
- Quickbooks, Sage Accounting
- Medical billing and coding
- Schedule and payroll management in relation to collective agreements
- Bookkeeping, Accounts Receivable, Payable, invoicing, and payment processing
- Data Entry, document editing, database and medical records management
- Compliance of HIPAA regulations
- Spreadsheet development and Schedule and calendar Management
Timeline
Virtual Administrative Coordinator
Sunspring Counselling Services
01.2022 - Current
Renal Administrative Clerk
North Bay Regional Health Centre
01.2012 - Current
Emergency Department Clerk
North Bay Regional Health Centre
09.1999 - 01.2012
Client Service Associate
Victorian Order of Nurses
01.1999 - 07.1999
Diploma - Medical Office Administrator
Canadore College
Some College (No Degree) - Law And Justice Studies
Laurentian University
High School Diploma -
St. Joseph Scollard Hall
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