Lorraine Darby - Liborio
Brampton,ON
Summary
Proven expertise in food safety and customer service, demonstrated during my tenure at Campbellton Nursing Home. Excelled in enhancing kitchen efficiency and fostering team collaboration, significantly improving meal service delivery and dining experience. Skilled in sanitation practices and adept at resolving customer complaints, contributing to increased loyalty and repeat business.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dietary Aide
Campbellton Nursing Home
05.2022 - 09.2024
- Served meals to residents in accordance with established schedules and dietary procedures.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Kept all kitchen areas clean, tidy and free of hazards.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Discarded outdated food products and maintained waste disposal procedures.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
Customer Service Representative
LoyaltyOne
05.2004 - 06.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
York Memoriał High School
Toronto, ON06-2000
Skills
- Cleaning and sanitizing
- Kitchen organization
- Sanitation practices
- Food safety
- Food delivery
- Food presentation
- Food handling safety
- Table setting
- Customer service
- Team collaboration
- Dining room service
- Food handlers card
Languages
English
Full Professional
Certification
- First Aid Certification - Work Place Standard. Canadian Red Cross Valid 2027
- Food Handler Certificate valid 2027
FOOD SERVICE WORKER CERTIFICATE - IN PROGRESS
DURHAM COLLEGE (ONLINE) PROOF AVAILABLE ON REQUEST.
Timeline
Dietary Aide
Campbellton Nursing Home
05.2022 - 09.2024
Customer Service Representative
LoyaltyOne
05.2004 - 06.2021
High School Diploma -
York Memoriał High School
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