Lorraine Coutts
Carstairs,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Built and trained a large team of over 500 consultants.
Overview
29
29
years of professional experience
Work History
CSR/Production Scheduler Assistant
Soleterra d'Italia
Acme, AB
05.2020 - 02.2023
- Provided customer service support to customers over the phone and by email.
- Processed orders, forms, applications, and requests.
- Performed account maintenance activities such as updating client information in databases.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Teacher's Assistant
Carstairs Playschool
Carstairs, AB
09.2010 - 06.2018
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Supervised children and participated with children in activities.
- Provided individualized assistance to students with special needs in the classroom.
- Facilitated small group instruction and activities for students of varying abilities.
Self Employed
Dayhome/Direct Sales
Calgary, AB
01.2000 - 08.2007
- Developed and implemented sales strategies to increase customer base.
- Organized and attended promotional events such as trade shows, product launches.
- Drafted marketing materials such as brochures, flyers, emails. to promote products and services.
- Provided training for new team members on sales techniques and product knowledge.
- Resolved customer complaints regarding products and services in a timely manner.
- Demonstrated excellent communication skills while interacting with clients over phone or email.
- Ensured all safety protocols were followed during demonstrations or presentations of products.
- Attended seminars and workshops related to direct sales industry trends and best practices.
- Sold products and services in field for Norwex company.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Office Assistant
EC&M Electric
Calgary, AB
02.1994 - 05.2000
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Monitored inventory levels to ensure adequate supplies are available.
- Assisted with payroll processing by entering employee hours into the system.
Education
High School Diploma -
St. Albert Catholic High School
St. Albert, AB06.1987
Skills
- Call Management
- Data Collection and entry
- Inbound and Outbound Calling
- Microsoft Excel
- Microsoft Outlook
- Positive and Professional
- Adaptive Team Player
- Shipping/Receiving/Fulfillment
- Order Fulfillment
- Order Fulfillment
- Accounts receivable/payable
- Valid Driver's license - clean record
- Bondable status
- Food Safety (HACCP/SQF)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
You miss 100% of the shots you never take.
Wayne Gretzky
Timeline
CSR/Production Scheduler Assistant
Soleterra d'Italia
05.2020 - 02.2023
Teacher's Assistant
Carstairs Playschool
09.2010 - 06.2018
Self Employed
Dayhome/Direct Sales
01.2000 - 08.2007
Office Assistant
EC&M Electric
02.1994 - 05.2000
High School Diploma -
St. Albert Catholic High School
Similar Profiles
Kelly FronKelly Fron
National Account Manager at Soleterra D’Italia/Sunterra MeatsNational Account Manager at Soleterra D’Italia/Sunterra Meats
Olivia Di RienzoOlivia Di Rienzo
Restaurant Hostess at Giro D'Italia RistoranteRestaurant Hostess at Giro D'Italia Ristorante
Filippo GiannazzoFilippo Giannazzo
Research Assistant Intern at Banca D'Italia -Central Bank of Italy-Research Assistant Intern at Banca D'Italia -Central Bank of Italy-