Lorraine Corless
Bradford,ON
Summary
Proven track record in enhancing customer loyalty and streamlining office operations, notably at Dave King Fencing. Expert in customer service and problem-solving, adept at managing financial records and resolving disputes with empathy. Achieved significant improvements in efficiency and customer satisfaction, demonstrating critical thinking and money handling. Enjoy working with the public and putting a smile on their faces.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
TD Bank
Office Bookkeeper
Dave King Fencing
05.1998 - 04.2021
- Optimized office efficiency by creating well-organized filing systems for easy access to essential documents.
- Provided exceptional customer service when interacting with vendors or clients regarding billing inquiries or disputes resolution.
- Supported accounts payable and receivable functions, processing payments accurately and effectively managing collections efforts.
- Assisted in payroll processing, ensuring timely disbursement of wages while maintaining accuracy in deductions and withholdings.
- Eliminated errors in financial recordkeeping through careful forecasting and budget administration.
Customer Service Representative
TD Bank
01.1989 - 11.1997
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Dr.G W Williams
Aurora, ON06.1979
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
Languages
English
Elementary
Timeline
Office Bookkeeper
Dave King Fencing
05.1998 - 04.2021
Customer Service Representative
TD Bank
01.1989 - 11.1997
Customer Service Representative
TD Bank
High School Diploma -
Dr.G W Williams