Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorraine Chamberlain

Bathurst

Summary

Proven leader and efficient Assistant Manager at Walmart, adept in financial management and team leadership. Excelled in enhancing customer satisfaction and staff development, resulting in increased sales growth. Skilled in strategic thinking and problem-solving, successfully mentored staff towards achieving personal and store objectives with notable improvements in operational efficiency.

Overview

27
27
years of professional experience

Work History

Assistant Manager

Walmart
09.1997 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Education

Grade 12 -

Bathurst High School
Bathurst, NB
06.1989

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Retail operations
  • Conflict resolution
  • Workload management
  • Team building
  • Employee scheduling
  • Operations management
  • Recruiting and interviewing
  • Retail operations management
  • Sales growth
  • Staff development
  • Policy enforcement
  • Orientation and training
  • Employee performance evaluations
  • Performance reviewing
  • Cost control
  • Business administration
  • Financial management
  • Schedule oversight
  • Multitasking and organization
  • Strategic thinking
  • Workplace safety compliance
  • Employee supervision

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Walmart
09.1997 - 07.2024

Grade 12 -

Bathurst High School

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Lorraine Chamberlain