Summary
Overview
Work History
Education
Skills
Timeline
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Lorraine Cano

Mira Loma

Summary

Travel Advisor with extensive experience at AAA, specializing in customer relationship management and travel itinerary planning. Recognized for achieving top sales as a VIP Sales Specialist at Universal Studios Hollywood, utilizing strong communication skills and in-depth destination knowledge to enhance client experiences and drive revenue growth.

Overview

7
7
years of professional experience

Work History

Travel Advisor

AAA
Los Angeles
01.2023 - Current
  • Computed cost of travel and accommodations, and quoted package tour costs.
  • Processed payments using credit card machines or online payment systems.
  • Advised customers on insurance policies that best suited their travel plans.
  • Built strong relationships with customers through excellent customer service skills.
  • Planned and coordinated travel itineraries for clients, ensuring appropriate accommodations, transportation, and activities were included.
  • Utilized knowledge of international geography and customs regulations to provide customers with detailed information about destinations.
  • Monitored changes in flight schedules or prices due to weather conditions or other factors.

VIP Sales Specialist

Universal Studios Hollywood
Universal City
11.2021 - 01.2023
  • Have a strong knowledge for the theme park.
  • Keeping track of sales in Excel.
  • Having the highest sales for the whole team after a few weeks of being in the department.
  • Created new methods to upgrade our annual pass holds which brought more sales for the company.
  • Strong leadership skills.
  • Helped team members create call back lists through Excel.

Guest Relations Call Center

UNIVERSAL STUDIOS
Universal City
08.2018 - 11.2021
  • Good guest service for over 50 conversations per day, giving personal, polite, friendly, fun interactions over the phone.
  • Develop knowledge for the entire company and all of the products and services we have to offer.
  • Fast problem solving by turning any type of situation into a positive experience.
  • Collecting detailed information and distributing it to relevant parties.

Education

Bachelor of Arts - Fine Arts

American Musical And Dramatic Academy
Hollywood, CA
06-2018

Skills

  • Sales reporting
  • Sales planning
  • Point of sale systems
  • Product knowledge
  • Product sales
  • Sales tracking
  • Customer relationship management
  • Payment processing
  • Destination knowledge
  • Communication skills
  • Travel itinerary planning

Timeline

Travel Advisor

AAA
01.2023 - Current

VIP Sales Specialist

Universal Studios Hollywood
11.2021 - 01.2023

Guest Relations Call Center

UNIVERSAL STUDIOS
08.2018 - 11.2021

Bachelor of Arts - Fine Arts

American Musical And Dramatic Academy

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