Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorraina Mendoza

Bakersfield

Summary

Dynamic customer service professional with a strong work ethic and proven reliability. Skilled in POS operations and adept at fostering customer relationships, I consistently exceeded sales goals while ensuring accurate cash handling. Committed to enhancing customer experiences through effective communication and product knowledge.

Overview

7
7
years of professional experience

Work History

Cashier

Sparkling Image Car Wash
09.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items, and join reward programs.

Assistant Office Administrator (Internship)

ROTH Truck Parts
04.2022 - 04.2023
  • Assists office Administrator in creating invoices, processing payments, creating catalogs for new potential customers.
  • Bank runs and money handling skills.
  • Assisted with office supply inventory, placing orders as necessary to maintain optimal stock levels at all times.
  • Maintained a clean work environment by coordinating office maintenance efforts such as cleaning schedules.
  • Improved communication channels by updating contact information for clients, vendors, and staff members regularly.
  • Assist with team sales, load products and deliver as needed.
  • Inventory in warehouse and organization.

Customer Service Associate Cashier

Walgreens
06.2021 - 10.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
  • Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
  • Redeemed coupons to discount purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Sales Associate (Seasonal)

Spencers
10.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Second Level Sort/ PTL (Seasonal)

Ross Distribution Center
08.2018 - 03.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

GED -

Delano High School
Delano, CA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Reliability and punctuality
  • Written and verbal communication
  • Order taking
  • Product restocking
  • Product knowledge
  • Refunds and exchanges
  • Sales expertise
  • POS system operations
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

Sparkling Image Car Wash
09.2023 - Current

Assistant Office Administrator (Internship)

ROTH Truck Parts
04.2022 - 04.2023

Sales Associate (Seasonal)

Spencers
10.2021 - 01.2022

Customer Service Associate Cashier

Walgreens
06.2021 - 10.2022

Second Level Sort/ PTL (Seasonal)

Ross Distribution Center
08.2018 - 03.2019

GED -

Delano High School

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Lorraina Mendoza