Lorne Scanlan
Waterford,ON
Summary
Adept at driving operational efficiency and boosting revenue, I leveraged my expertise in project planning and organizational management at M&K Heating Right Time Group to deliver projects within budget and on schedule. My ability to foster strong vendor relationships and implement innovative employee loyalty programs significantly reduced turnover, demonstrating my knack for balancing hard and soft skills to achieve tangible results.
Overview
18
18
years of professional experience
Work History
Operations Manager
M&K Heating Right Time Group
08.2022 - Current
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Analyzed and reported on key performance metrics to senior management.
Field Supervisor/Opportunity Techcinian
Moore and Russell Right Time Group
09.2020 - 09.2022
- Conducted comprehensive site inspections to ensure compliance with regulatory standards.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
- Supervised field operations teams to complete projects within established timelines.
- Met with customers to resolve issues and build productive relationships.
- Quoted and sold HVAC equipment.
Project Manager
WestRidge Mechanical
09.2019 - 09.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to executive management.
Operations Manager
Reliance Home Comfort
09.2016 - 09.2019
Inside Sales Rep/Outside Sales Support
Wolseley Mechanical Plumbing and HVAC
09.2015 - 09.2016
Senior Service Technician
Reliance Home Comfort
09.2012 - 09.2015
Apprentice Service/Install Technician
K&L Air Installation and Repair
09.2006 - 09.2012
Education
G2 - Gas Fitter
Halton Skilled Trades Acadamy
St. Catharines, ON09-2006
Skills
- Operations Management
- Operations Oversight
- Operational Efficiency
- Organizational Management
- Inventory Management
- Quality Assurance Controls
- Project planning and development
- Business Development
- Budgeting and forecasting
- Revenue Generation
Timeline
Operations Manager
M&K Heating Right Time Group
08.2022 - Current
Field Supervisor/Opportunity Techcinian
Moore and Russell Right Time Group
09.2020 - 09.2022
Project Manager
WestRidge Mechanical
09.2019 - 09.2022
Operations Manager
Reliance Home Comfort
09.2016 - 09.2019
Inside Sales Rep/Outside Sales Support
Wolseley Mechanical Plumbing and HVAC
09.2015 - 09.2016
Senior Service Technician
Reliance Home Comfort
09.2012 - 09.2015
Apprentice Service/Install Technician
K&L Air Installation and Repair
09.2006 - 09.2012
G2 - Gas Fitter
Halton Skilled Trades Acadamy
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