Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorna Young

DOMINION,NOVA SCOTIA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

22
22
years of professional experience

Work History

Work From Home Agent

Camis
05.2025 - Current
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Cashier

Wendys Restaurant
04.2011 - 06.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Penningtons
10.2010 - 08.2012
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Customer Service Representative

Servicom
09.2005 - 10.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Call Center Representative

Convergys
10.2003 - 08.2005
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

High School Diploma -

Holy Angels High School
Sydney, NS
06-2000

Skills

  • Phone etiquette
  • Goal oriented
  • Billing management
  • Call handling
  • Customer service
  • Understanding customer needs
  • Calm and professional under pressure
  • Teamwork and collaboration
  • Problem resolution

Languages

English
Full Professional

Timeline

Work From Home Agent

Camis
05.2025 - Current

Cashier

Wendys Restaurant
04.2011 - 06.2016

Cashier

Penningtons
10.2010 - 08.2012

Customer Service Representative

Servicom
09.2005 - 10.2010

Call Center Representative

Convergys
10.2003 - 08.2005

High School Diploma -

Holy Angels High School

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Lorna Young