Lorna Smith
Angels
Summary
Dedicated house cleaner with extensive experience at Residential Home, recognized for exceptional detail orientation and time management. Successfully reduced client complaints by consistently exceeding cleanliness standards and ensuring sanitary environments. Proficient in chemical handling and waste disposal, enhancing customer satisfaction through effective communication and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Housekeeper
Residential Home
02.2024 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
House Cleaner
Residential Home
04.2020 - 01.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
House Cleaner
Residential Home
06.2017 - 04.2019
- Adhered to professional house cleaning checklist.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Stock Taking Supervisor
P.J.B Product Service LTD
03.1992 - 02.2004
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Bogwalk Secondary High School
Bogwalk 08-1983
Skills
- Room cleaning
- Floor maintenance
- Waste disposal
- Chemical handling
- Time management
- Customer service
- Detail orientation
Languages
English
Native or Bilingual
Timeline
Housekeeper
Residential Home
02.2024 - Current
House Cleaner
Residential Home
04.2020 - 01.2024
House Cleaner
Residential Home
06.2017 - 04.2019
Stock Taking Supervisor
P.J.B Product Service LTD
03.1992 - 02.2004
High School Diploma -
Bogwalk Secondary High School
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