Lorna Seve
Anaheim
Summary
To obtain a position where I can apply my abilities in order to grow and become associated with the company and to enhance the company’s productivity and reputation. Proactive clerical worker with expertise in data entry, filing systems, and customer service, capable of prioritizing tasks and delivering high-quality administrative support in a fast-paced environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Processing Unit
Long Beach Community Action Partnership (LBCAP)
05.2023 - Current
- Assist LIHEAP customers with distribution and collection of applications for utility assistance
- Assist customers with the LIHEAP application process, including collecting and reviewing required documentation
- Perform a variety of administrative duties, such as for copying, faxing, filing and collating
- Call customers when documents are missing to retrieve correct documents to complete the application
- Make calls to utility companies such as SoCalGas, Edison, Long Beach Gas to retrieve correct charges as well as for total arrears, and make pledges to pay for Customer’s bill
Youth Counselor, Director’s Assistant
Youth For Christ SPIN Ministry
01.1999 - Current
- Assists adolescent with their need physical, psychosocial and spiritually through direct and indirect verbal and monitoring them on line of sight at school campus
- Meeting with parents for a family session
- Dealing with adolescents with drug addiction, ex-gang members and probation
- During treatment plan, all staff conduct or assist both large and small activity groups and outings at camping area (Big Bear camping site)
- Three days as a book-camp providing feedback to adolescent on appropriate behavior while acting as a role model
Security Guard
Allied Universal (Contract)
01.2022 - 02.2023
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around the business and perimeter
- Working environments and conditions may vary by client site
Health Program Representative
Anthem Blue Cross/CareMore (AppleOne-Contract)
06.2021 - 09.2021
- Providing initial contact between distinct Care Management programs and specific identified members
- Direct supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding feature programs
- Gathers and records appropriate member information in accordance with policies and procedures via telephone
- Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services
- Records call details and utilize call scripts as needed based on client requirements
- Gather information from hospitals, health plans, physicians, patients, vendors, and other referral sources
- Contact physician offices to obtain demographic information or related data as needed
Data Entry, Customer Service, Call Center
Scan Health Plan (Aerotek Agency)
02.2020 - 05.2020
- Temporary position to provide eligibility and benefits to providers office
- Input Data into software including the description and coding of the content
- Handle sensitive and confidential information including medical, claims into the IKA system
- Assist providers with certain description for copayment for benefits
- Maintain record and personal data into IKA
Data Entry
Allergan (CoreStaff Agency-Contract)
09.2019 - 11.2019
- Temporary position to complete various assignments and projects
- Input Data into software including the description and coding of the content
- Handle sensitive and confidential information including medical, legal, finance, and patient information
- Record tracking Id’s of files boxes into Iron Mountain website
- Maintain record and personal data into Excel sheet
Program Instructor, Case Management, Data Entry
AIM Higher
10.2017 - 10.2018
- Working with individuals with disabilities, providing support, instruction, advocacy, transportation, personal care, providing case management
- Initiate program goals, activity, team objectives, individual schedules, and problem solving
Intake Representative, Customer Service, Call Center, Data Entry
College Health IPA
11.2011 - 12.2012
- Intake representative’s clerical type position
- Review information from clients, customers or applicants to ensure they are eligible for benefits or services from the company
- Speaking with clients, customers or applicants on the telephone, recording information in electronic records systems, verifying information and processing the application to either approve or deny
- Refer individuals directly to their insurance carrier for further assistance if I’m not able to assist
- Exceptional knowledge of HIPAA Privacy and Security Policies, solid understanding of state and federal law pertaining to disclosure of protected health information
Intake Representative, Customer Service, Call Center, Data Entry
Advanced Medical Management
02.2002 - 03.2005
- Intake representative’s clerical type position
- Check prior history and current eligibility online or by telephone with health plan
- Deal with other departments to check claims on patients for their eligibility records to see if they're under our IPA and to see what health plan they're with
- Enter insurance information in Easy Cap system
- Exceptional knowledge of HIPAA Privacy and Security Policies, solid understanding of state and federal law pertaining to disclosure of protected health information
Education
High School Diploma -
Will J. Reid High School
Long Beach, CA06-2000
Skills
- Critical Thinking
- Time Management
- Bilingual
- Decision Making
- Spreadsheet
- Outlook
- Microsoft Office & Excel
- Problem Solver
- Master new skills quickly
- Problem Solving
- Multitasking
- Problem-solving
- Task prioritization
Certification
- Guard Card
- CPR/AED
Timeline
Processing Unit
Long Beach Community Action Partnership (LBCAP)
05.2023 - Current
Security Guard
Allied Universal (Contract)
01.2022 - 02.2023
Health Program Representative
Anthem Blue Cross/CareMore (AppleOne-Contract)
06.2021 - 09.2021
Data Entry, Customer Service, Call Center
Scan Health Plan (Aerotek Agency)
02.2020 - 05.2020
Data Entry
Allergan (CoreStaff Agency-Contract)
09.2019 - 11.2019
Program Instructor, Case Management, Data Entry
AIM Higher
10.2017 - 10.2018
Intake Representative, Customer Service, Call Center, Data Entry
College Health IPA
11.2011 - 12.2012
Intake Representative, Customer Service, Call Center, Data Entry
Advanced Medical Management
02.2002 - 03.2005
Youth Counselor, Director’s Assistant
Youth For Christ SPIN Ministry
01.1999 - Current
- Guard Card
- CPR/AED
High School Diploma -
Will J. Reid High School
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