LORNA LANGILLE
WHITEHORSE,Yukon
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Receptionist Administrator
Whitehorse Motors
02.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Data entry
- Proficiency in Outlook, Microsoft Word, Nitro and Excel
- Support to GM Sales, sales Manager and Sales Team
- Responsible for business filing system
Server
Trails North Car And Truck Stop
01.2016 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Supervisor
Bank Of Nova Scotia
06.2012 - 05.2016
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Sales Associate
Bank Of Nova Scotia
05.2006 - 06.2012
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Maintained in-depth understanding of bank operations, products and services.
- Managed customer inquiries and concerns with speed, efficiency and knowledgeable support.
- Built and deepened long-term relationships with customers.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
Education
High School Diploma -
Park View Education Centre
Bridgewater, NS07.1985
Skills
- Strong Interoffice skills
- Enjoy interacting with clients to ensure needs are met and client are happy
- Excellent communication skills via, phone , email ,text etc
- Learn and adapt to new environments easily
Languages
English
Full Professional
Timeline
Receptionist Administrator
Whitehorse Motors
02.2023 - Current
Server
Trails North Car And Truck Stop
01.2016 - 11.2021
Customer Service Supervisor
Bank Of Nova Scotia
06.2012 - 05.2016
Sales Associate
Bank Of Nova Scotia
05.2006 - 06.2012
High School Diploma -
Park View Education Centre
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