Lorna Hogan
Oakville,ON
Summary
Dynamic and results-oriented professional with extensive experience in home management and customer service, notably at Imagine Home Design. Excelled in crisis intervention and preventive maintenance, enhancing operational efficiency and resident satisfaction. Demonstrated exceptional organization and staff training skills, significantly improving team productivity and service quality.
Overview
32
32
years of professional experience
Work History
House Manager
Imagine Home Design
11.2023 - Current
- Facilitated residents' daily hygiene routines.
- Oversaw daily home operations ensuring regulatory compliance.
- Guided residents through cooking and household tasks, ensuring quality performance.
- Introduced cohesive strategies for better productivity in house maintenance.
Stylist
Self-Employed
12.2000 - Current
- Regularly sanitized tools, equipment, and workspaces to mitigate the spread of diseases.
- Monitored current trends to understand fashions and better serve customer needs.
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
Server
Christopher's Family Restaurant
01.1997 - 02.2000
- Effectively managed high-volume service periods while preserving strong guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Server
The Sports Cafe
03.1993 - 01.1997
- Managed customer issues promptly, preserving excellent brand standing.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Graduate Certificate - Cosmetology And Hair Stylist
Design 8000
Mississauga, ON06-1993
Real Estate Licence - Canadian Real Estate
Ontario Real Estate Association
Toronto, ON06-1993
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Staff training
- Employee scheduling
- Safety management
- Crisis intervention
- Financial management
- Event planning
- Menu planning
Languages
English
Full Professional
Interests
- Gardening
- Documenting and sharing travel experiences
- Adventure Travel
- Backpacking and Hiking
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Enjoy experimenting with different ingredients and flavors in the kitchen
Timeline
House Manager
Imagine Home Design
11.2023 - Current
Stylist
Self-Employed
12.2000 - Current
Server
Christopher's Family Restaurant
01.1997 - 02.2000
Server
The Sports Cafe
03.1993 - 01.1997
Graduate Certificate - Cosmetology And Hair Stylist
Design 8000
Real Estate Licence - Canadian Real Estate
Ontario Real Estate Association
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