Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorna Clark

North Bay,Ontario

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Lines Customer Service Clerk

Hydro One
11.2020 - Current
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Produced correspondence, reports, and [Type] documents required for [Duty].
  • Maintained employee files in accordance with company policies and legal requirements.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Maintained and updated office records, both digital and physical.
  • Delivered clerical support by handling range of routine and special requirements.
  • Utilized computer databases to locate library materials.

Administrative Clerk

Department Of National Defence
02.2018 - 06.2020
  • Created and updated records and files to maintain document compliance.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Input data and processed system change to generate accurate reports.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Arranged meetings and appointments and updated records to assist management.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Coordinated travel arrangements for staff members.

Education

No Degree -

Henry Gordon Academy
Cartwright, NL

No Degree -

Adult Basic Education
Happy Valley-Goose Bay, NL
03.2017

Skills

  • Payment Processing
  • Record Preparation
  • Account Updating
  • Quality Assurance
  • Active Listening
  • Multitasking
  • Positive Attitude
  • Effective Communication
  • Adaptability
  • Interpersonal Skills
  • Data Entry
  • Data Collection

Languages

English
Full Professional
German
Elementary

Timeline

Lines Customer Service Clerk

Hydro One
11.2020 - Current

Administrative Clerk

Department Of National Defence
02.2018 - 06.2020

No Degree -

Henry Gordon Academy

No Degree -

Adult Basic Education

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Lorna Clark